Embassies Advisor- Pretoria at DHL

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you!

•  Required to do Banking and  work on the GeT procurement system
• To integrate quality into business by ensuring that every Customer contact is a desmonstration of absolute dedication towards providing first time ideal solution for the satisfation of customer"s immediate and future needs.
• To implement GIMS/ISO and Global SOP standards and procedures at all times.
• Expedite all requests for collections ensuring that all necessary information is obtained from Customer Services and the  relevant countries.
• Handle any queries raised through customer services, providing the CS with necessary information, whom i turn relays and deals with customers. where requested, this information should be emailed to customers.
• The responsibility of verbal and written communication is essential requirement of the Embassy Advisor.
• Ensure that customer complaints and claims are treated as priority and are resolved to the customers satisfaction, as well as within company"s GIMS/ISO Global SOP policy and procedures
• All complaints received must be registered on GEMA .
• Ensure that all embassy/High Commission customers receive a superior service and that they are infomed of possible delays or problems with regards to the movement of their shipments.
• Investigate any requests for special service and process where viable.
• Initiate action plans to recover service failures to ensure that the customer is affected in the least possibleway.
• Ensure that every customer service Agent dealt with, is fully aware of the service offered by DHL Express and is educated in how to make use of these services.
• Ensure that service incidents are kept to a minimum.
• Specific paperwor or letters of authority is required to collect a shipment from an embassy, it will be the responsibility of the  EA , to contact the customer service immediately and request email copies of the oustanding paperwork.
• Required to complate daily statistics on all outbound shipments as well as payment requests
• Adhoc Reports , need to be accurate and timely manner.
• Adhere to service standards as well maintaining customer information accurately.
• Required to perform duties outside of the standard job description, n as designated by management.
• Responsible to allocate money as and when requested to the relevant embassies, reconcile finances and ensure that adequate finances are avilable at all times.
• Responsible for complating all air waybills and relevant ducumentation once passports documentation or certificates have been collected.

Requirement

• Matric 
• Excellent written and Oral communication skills 
• proficient at MS,WORD,OUTLOOK,EXCEL
• working knowledge of CSV and GEMA
• Strong numerial skills
• Sound tracing knowledge 
• Analtical skills and problem solving ability
• Interpersonal skills
• Well groomed/presentable
• Ability to work under pressure 
• Passion for excellent Customer Service 
• Attention to detail
• Commercial understanding 
• Presentation Skills