Employee Benefits Administrator Claims Reviewer at Sygnia Asset Management

ROLE DESCRIPTION:

• Sygnia is the fastest-growing multi-management company in South Africa.  Become a part of the team and be responsible for the claims administration of several retirement funds and all that it encompasses.

DUTIES AND DAILY RESPONSIBILITIES:

• Oversee the day-to-day operations of your Claims Team
• Ensure that the team adheres to the clients' current Service Level Agreements and add value to clients by continually trying to improve the services provided
• Ensure that the team performs according to contracted performance areas to deliver the highest level of service
• Identify ways of promoting accuracy and maximising productivity within the team
• Plan, assign & monitor allocated tasks as well as the workload of the team members
• Monitor team members’ execution of tasks and provide training and constructive feedback as and when required
• Review and approve claim payments
• Perform quality assurance reviews on team members’ work
• Regularly evaluate and Improve processes to ensure effectiveness and efficiency
• Investigate and resolve queries efficiently and on a timely basis
• Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients
• Regularly engage, interact with and report to management and clients where required
• Liaise with internal and external auditors
• Ensure tax, legislative and statutory requirements are met
• Assist with the implementation of changes to new and existing products and processes
• Balance own priorities while directing and motivating others
• Having and maintaining a technical understanding of SURF offerings and the ability to apply that understanding to daily outputs
• Assist with ad hoc administrative tasks as and when required

ROLE QUALIFICATIONS AND EXPERIENCE:

• Diploma/Degree Advantageous
• Experience with the Everest administration system advantageous;
• A minimum of 3 years' Employee Benefits experience;
• Strong operational knowledge of umbrella fund administration and the relevant administrative processes including (but not limited to) monthly updates, claims (cash, transfers, death, etc), section 14 transfers, etc

COMPETENCIES REQUIRED:

• Strong attention to detail
• High level of numeracy and accuracy
• Excellent organisational skills
• Ability to prioritise tasks
• Ability to perform under pressure
• Excellent communication skills, both verbal and written
• Strong analytical/problem-solvingskills
• Proactive individual who is willing to take responsibility and accountability for allocated tasks
• Team player
• Excellent Interpersonal skills