Employee Relations Consultant - Cape Town at Capitec Bank

• In this role, you will play a critical part in safeguarding Capitec’s legal, operational and reputational integrity by leading complex employee relations matters, representing the organisation in high‑risk disputes, and partnering closely with leaders to strengthen ER governance and capability across the business. This is a high-impact, trusted advisor role with real influence - far beyond case management. It’s ideal for an experienced ER professional who thrives on shaping policy, influencing decisions, and balancing the needs of both people and the business. 

What You’ll Be Responsible For
Provide Advanced Employee Relations Advice and Support 

• Provide expert guidance on complex ER matters, including investigations, documentation, and case resolution aligned to policy and legislation.  
• Act as an escalation point, mentoring team members and driving consistent, solution-focused ER practices. 

Represent the Organisation in High-Complexity Disputes 

• Independently represent the organisation at CCMA/Labour Court, preparing cases, evidence, and stakeholders.  
• Manage relationships with unions, attorneys, and stakeholders while tracking dispute trends and risks. 

Educate and Train Employees on Labour Relations 

• Develop and deliver ER training, workshops, and coaching aligned to best practice and legislation.  
• Identify capability gaps and provide targeted upskilling to improve ER knowledge across the business. 

Identify and Address Risks in the Application of Policies and Procedures 

• Analyse trends and assess ER knowledge to identify risks and recommend improvements. 
• Track and report key ER metrics (e.g., case volumes, turnaround times, outcomes) to support oversight and better decision-making. 

Monitor and Mitigate Labour and Reputational Risks 

• Manage low and high-risk ER matters (disciplinary, grievances, misconduct, Labour Court cases).  
• Identify risk trends and implement strategies to minimise legal, financial, and reputational exposure. 

Conduct Research and Lead Policy Updates 

• Conduct research on labour law and industry trends to inform policy updates.  
• Recommend and draft policy improvements to ensure compliance and business alignment. 

Manage Administration and Reporting 

• Ensure accurate ER administration, reporting, and follow-through on all cases.  
• Provide insights, track trends, and improve ER processes for efficiency and compliance.

What You’ll Bring

• 5–8 years specialist experience in a Labour/Employee Relations environment (CCMA, Labour Court, disciplinary processes, Employment Equity). 
• Proven experience independently handling complex CCMA conciliations and arbitrations. 
• Demonstrated ability to conduct, initiate, and chair complex disciplinary hearings. 
• Experience working under pressure with high adaptability. 
• Strong background in drafting/reviewing ER policies, procedures, and legal documentation. 
• Exposure to union negotiations and collective labour matters. 

Ideal: 

• Experience within a banking, financial, or retail environment. 

Qualifications
Minimum 

• LLB Degree or equivalent qualification.  

Ideal  

• Admitted Attorney