EMS Emergency Care Officer Grade 1 BAA at Gauteng Department of Health

• Package : R194 988 per annum (plus benefits)

Requirements :

• Grade 12 (Matric) or an equivalent qualification.
• Basic Ambulance Assistant (BAA) qualification. Emergency Medical Dispatcher (EMD) certification will be an added advantage.
• A minimum of two (2) years' relevant experience in an Emergency Communication Centre, Emergency Medical Services, public safety communications, or a similar operational call centre environment.
• Computer literacy and proficiency in Microsoft Office applications and knowledge of web applications
• Excellent verbal communication and interpersonal skills.

Duties :

The successful candidates will be responsible for:

• Receiving and processing emergency and non-emergency calls in a professional and courteous manner.
• Obtaining accurate information from callers to determine the nature, location, and priority of incidents.
• Prioritising emergency calls using approved
• Emergency Medical Dispatch (EMD) protocols and Standard Operating Procedures.
• Dispatching the most appropriate emergency medical resources using the Computer Aided Dispatch (CAD) system and radio communication equipment.
• Providing approved pre-arrival medical instructions to callers where applicable.
• Monitoring ambulance movements, response times, and resource availability.
• Maintaining continuous communication with operational crews and other emergency service agencies.
• Capturing and maintaining accurate electronic records of all incidents.
• Coordinating responses during major incidents, disasters, and mass casualty events.
• Ensuring compliance with departmental policies, operational procedures, and relevant legislation, including the Protection of Personal Information Act (POPIA).
• Delivering professional, compassionate, and customer-centred service at all times.
• Ability to work shifts, including nights, weekends, public holidays, and overtime when required.

Closing Date : 05-08-2026