End User Computing Technical Administrator - homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• The ideal candidate for this role will be responsible for assisting in all Showroom-related incidents related to End User Computing, Networking and Firewalls.

What you will love doing in this role

Firewall administration

• Establish the needs of users and monitor user access and security
• Troubleshoot and resolve problems in the following areas: Firewall policy, routing, ipsec VPN.

Switch/LAN administration

• Have a working knowledge on Vlans, LACP, STP, ACL's, Ip subnetting, dhcp, dns and address translation.
• Troubleshoot and resolve problems in the following areas: Cable problems, incorrect VLAN assignments, Network loops and routing.

Wireless administration

• Have a working knowledge on authentication methods, interference, frequencies, and managed as well as unmanaged access points

General network maintenance

• Provide proactive performance monitoring, and capacity planning for future network growth
• Communicate regularly with technical, applications and operational staff to ensure network integrity and security
• Control access permissions and privileges
• Monitor capacity and performance, troubleshooting, and proactively resolving a wide variety of problems

Desktop support

• Support Showroom users with Desktop and printing related issues

Requirements

What you’ll need to do this role

• Grade 12/Matric/NQF 4
• Network and end-user support A+ and N+ certification
• Minimum of 5 years of experience in a similar role
• Willingness to travel within the assigned region.
• A valid South African driver’s license

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun