End User Specialist at Merck Group

Your role:

We are recruiting for End User Specialist; you act as the 2nd and 3rd level onsite support for incident management at South Africa and work as part of the local IT team supporting all onboarding and transfer requests. You will also provide support for any integration (M&A) activities and work with Global teams to resolve complicated and advanced IT related issues.

You will support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user’s software and hardware. Provide a positive and supportive experience for the customer at all times and seek support from colleagues in difficult situations. You will also maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available)

Part of your responsibilities will also be to engage in Innovation activities such as process improvements, pilots, PoCs, etc.Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives. And handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.

Who you are:

• 3+ years' experience supporting laptops, desktops, Microsoft Office applications (Outlook,  Skype for Business, Word, PowerPoint, Excel)
• Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.
• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM a plus.
• Must be able to lift at least 25 lbs/11,5kg and be able to sit or stand for extended periods
• Bachelor’s degree (4-year college degree) preferred. ITIL Certification is a plus.
• 3+ years IT experience in a customer-facing role.
• Experience in Life Sciences/Healthcare industry preferred

Job Requisition ID:  211903