Enforcement Orders Officer at The Road Traffic Infringement Agency (RTIA)

• Minimum Educational Requirements: National Diploma (NQF 6) in Road Traffic Management or Operations Management or Quality related field, Administration field or Equivalent qualification. A relevant Degree (NQF 7) will be an added advantage. 
• Minimum Knowledge & Experience Requirements: A total of 5 years relevant working experience, 3 of which must be at a junior management level or in a position of equivalent level to that of an Enforcement Orders Officer or Representations Officer · Extensive knowledge of the AARTO Act, National Road Traffic Act and any other legislation and regulations impacting on road traffic · Having practiced as a quality assurance officer in a service oriented environment or traffic officer, enforcement orders officer, representations officer, magistrate, prosecutor or police officer or admin officer in a traffic law administration environment will be an added advantage ·
• Must be in possession of at least a code B valid driving licence free of endorsements · Understanding and application of administrative law · Extensive knowledge of quality management · Knowledge of quality management including Total Quality Management (TQM) concepts and tools as well as their application in a service based environment · Ability to reconcile the operation’s and the client’s view of quality · Ability to diagnose quality problems through quality gaps · Knowledge of the quality management perspective of steps to achieving conformance to specification · Knowledge of ISO 9000 and ISO 9001 quality standards.· Extensive knowledge of the AARTO Act, National Road Traffic Act, Criminal Procedures Act, National Land Transport Act, Promotion of Administrative Justice Act, Promotion of Access to Information Act and other Regulations applicable to traffic and transport management · 
• Required Competencies: Computer literacy (MS Word, Excel, PowerPoint, etc.).Ability to apply one’s mind fairly and objectively and uphold justice in the adjudication of cases and demonstrate the good values of the Agency.Required to provide valid reasons for all cases adjudicated. 

Duties:

• Achievement and management of the Unit’s operational plans.Contribute to the development of RTIA operational plans. Develop and implement the section’s operational plans. Ensure the implementation and compliance to reporting templates and frameworks . Ensure monthly reporting . Develop procedures for the section . Handle audit queries and ensure the availability of information for audit purposes. 
• Manage the processing of applications for revocation of enforcement orders: Manage development and implementation of standard operating procedures for the section . Manage the revocation of enforcement orders function · Manage the application of quality management concepts and tools within the revocation of enforcement orders environment · Ensure timeous processing and administration of · Standard Operating Procedures in place · Policies and procedures implemented · Level of compliance in the unit · Feedback from the infringers · Availability to statistics · Timeous submission of reports ·
• Acknowledgement letters distributed.revocation of enforcement orders · Manage the timeous and courteous attendance and finalization of enquiries from the public · Manage compliance to the legal framework as prescribed · Manage the application of law facts by the Officer · Manage the inspections in loco where necessary and as prescribed · Manage the compilation of monthly statistics, and other ad hoc reports as and when a request is made · Manage that infringers are notified about the outcome of applications for revocation of enforcement order · Manage that Revocations Officers interrogate the NCR to confirm facts or matters.  Manage performance of Quality Assurance Officers and Revocations Officers. 
• People management: RTIA’s performance management in the section · Induct and orientate direct reports Provide capacity building, through training, coaching and development of direct reports · Vacancy rate in the section · Performance reviews conducted · % of staff inducted · Staff competency levels in section.· Ensure that employees have clear work expectations and goals. Ensure attendance of staff · Manage the discipline of employees in the section. 
• Ensure the optimization of the Unit: Keep up to date with new developments and changes in own field and within RTIA · Share new information and best practice trends with colleagues · Proactively introduce improvement opportunities in line with best practice to optimise business success · Partner with management to optimise productivity and team work effectiveness · Maintain ownership for own work, performance management and development · Maintain open and honest communication · Engage in problem solving and continuous improvement processes to optimise output of the area · Represent RTIA professionally when necessary with external and internal stakeholders.