Enterprise systems manager at PricewaterhouseCoopers (PwC)

Job Description & Summary

• A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.
• You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
• Our Enterprise Infrastructure team helps PwC develop a competitive advantage through defining our technology objectives, assessing solution options, and devising architectural solutions that help us achieve both strategic goals and meet operational requirements.
• As a part of our team, you’ll help build software and design data platforms, manage large volumes of data, develop compliance procedures for data management, and continually research new technologies to drive innovation and sustainable change.
• To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework.
• It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Principal Accountabilities:

• Working with various operational teams, providing in-depth technical expertise.
• Directs teams of technical staff in the successful fulfilment of Enterprise System service delivery commitments.
• Coaches junior staff according to their PC&D planning.
• Oversees the detailed execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
• Manages risk evaluation and compliance management processes.
• Drives on-premises and cloud infrastructure planning, engineering, deployment, and migration.
• Drives the formulation of IT policies, procedures, and performance management processes and measures.
• Validate remedial actions and ensure compliance with information security policy and regulatory requirements.
• Work with the Product Management Office as a Subject Matter Expert for Enterprise Systems and assist in discussions with Lines of Service.

Minimum Qualifications:

Any of these will be advantageous

• B.Sc or related I.T degree
• ITIL
• Nutanix
• VxBlock
• Azure

Experience:

• 8 years post qualification, hands-on experience in IT operational environment, with a minimum of 2 years in leadership role

Skill Required:

• Has led teams across multiple functions in the delivery of technology services
• Experienced vendor engagement, both from a new business and a managed service point of view
• Experience in managing infrastructure and operations
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management
• Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs
• Basic knowledge of business operations and processes
• Project management skills, including the ability to effectively deploy resources and manage projects within the scope of Enterprise Systems
• Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others