Enterprise Systems Manager at PricewaterhouseCoopers (PwC)

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Principal Accountabilities:

• Working with various operational teams, providing in-depth technical expertise.
• Directs teams of technical staff in the successful fulfilment of Enterprise System service delivery commitments.
• Coaches junior staff according to their PC&D planning.
• Oversees the detailed execution of enterprise technology standards, governance processes and performance metrics to ensure IT delivers value to the enterprise.
• Manages risk evaluation and compliance management processes.
• Drives on-premises and cloud infrastructure planning, engineering, deployment, and migration.
• Drives the formulation of IT policies, procedures, and performance management processes and measures.
• Validate remedial actions and ensure compliance with information security policy and regulatory requirements.
• Work with the Product Management Office as a Subject Matter Expert for Enterprise Systems and assist in discussions with Lines of Service.

Minimum Qualifications:

• Any of these will be advantageous
• B.Sc or related I.T degree
• ITIL
• Nutanix
• VxBlock
• Azure

Experience:

• 8 years post qualification, hands-on experience in IT operational environment, with a minimum of 2 years in leadership role

Skill Required:

• Has led teams across multiple functions in the delivery of technology services
• Experienced vendor engagement, both from a new business and a managed service point of view
• Experience in managing infrastructure and operations
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Extensive knowledge of infrastructure planning and operations, design, and deployment, as well as system life cycle management
• Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs
• Basic knowledge of business operations and processes
• Project management skills, including the ability to effectively deploy resources and manage projects within the scope of Enterprise Systems
• Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others