Enterprise Systems Specialist (Contract ending 31 January 2025) - (6827) at Cape Peninsula University of Technology

Job Purpose

• The job entails supporting the server infrastructure and associated IT services at CTS.

Job Knowledge, Skills and Experience

• Bachelor's degree in Information Technology or relevant equivalent qualification.
• At least three (3) years' relevant experience in Enterprise systems.
• Preference will be given to applicants with experience in the Higher Education sector.
• Commercial experience in the IT service industry (hosting, hardware support, Enterprise Linux).
• Experience in supporting enterprise databases would be advantageous.

Key Performance Areas / Principal Accountabilities

• Hosted Services Support and Administration.
• Participate in the team activities around the Administration, Monitoring and Troubleshooting of IT Services (i.e., PAAS/ SAAS – such as hypervisors, monitoring software and other management layers) related to the Hosted Services environment (e.g., servers, SANs, iLO and service monitoring) under care of the Facilities Team in both Cloud and on-site contexts.
• Support and participate in team activities around the deployment, life-cycle management and decommissioning of Services and Data Center hardware such as servers, SANs, switches.
• Enabling and supervising work performed by external vendors supporting or extending the functionality of the services in the IT environment.
• User-level support to select customers of the Facilities Team/ Hosted Services. These include business units in CTS and CPUT as a whole which may have database-related queries.
• Serve on project teams (ad hoc and recurring) to advise, implement and administer Facilities Team database instances to enable CTS projects.

Competencies

• Ability to manager linux servers (especially Enterprise Linux variants)
• Familiarity with virtualisation and hypervisors (VMWare preferred)
• Experience in working in a team to support enterprise services – including project work.
• Familiarity with enterprise backups and disaster recovery processes and procedures (experience with Veeam would be a plus).