Job Opportunities at Old Mutual South Africa

Job Description

• This role functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
• May act as a coach for Specialist staff.
• Often consulted for system enhancements.
• Could be accountable for major administration processes and the project management thereoff (usually with an extended timeline in excess of a month).
• May be required to control a small number of staff (1-2).
• Strong support role to the BU Exec.

Key Result Areas:

Documentation Processing:

• Functions as a subject matter expert in the field of administration/product/process
• Often acts as a consultant wrt decision-making of operational and/or tactical importance
• Often acts as a point of escalation for matters with high level of complexity
• Could be accountable for maintaining and improvement of Standard Operating Procedures. 
• Recommends system and process enhancements
• Could be accountable for testing enhancements to systems
• Coaches specialist staff
• Could act as an expert on major projects

Operational Delivery:

• Manages daily operational (client service and or administrative) delivery within specific functional area and service levels.
• Accountable for technical decision making within a specific functional area.
• Could take accountability for the implementation of a strand of an operational project.
• Liaises with customers and advisors on complex compliance matters, both telephonically and via email.
• Work across teams where resources are required.

Personal Effectiveness:

• Accepts and lives the company values
• Accountable for service delivery through own efforts
• Collaborates effectively with others to achieve personal results
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
• Makes increased contributions by broadening individual skills

Quality Assurance:

• Adheres to service and quality standards
• Performs quality checks on own work
• Could be accountable for peer review/quality checks on the work of others

Requirements:

• Matric or equivalent NQF Level 4 qualification
• Undergraduate degree with some coursework in law; law degree or paralegal certificate or Compliance Certification
• Completed or partly studied towards a Degree or Diploma that included mercantile/company law (advantageous)
• Minimum of 1-3 years working experience in Financial Services
• Analytical skills and attention to detail
• Excellent communication (verbal & written) interactive skills
• Strong delivery focus
• Ability and desire to understand and apply company documentation, involving extensive reading and interpretation of legal documents
• Ability to work in a team and independently

Skills

• Accountable, Administration, Communication Skills, computer skills, Critical thinker, Decision Making, Deliverables Management, Excel, Excellent organizational, planning and prioritizing skills, Foreign Account Tax Compliance Act (FATCA), Good knowledge in Powerpoint, Leadership, MS Office Skills, Operational Delivery, Process Improvements, Quality Control (QC), Quality Standards, Standard Operating Procedures (SOPs), System Improvements

Education

• Baccalaureus Artium: Law Subjects (Required), Matriculation Certificate (Matric)  (Required)