ERP Implementation Consultant at Kerridge Commercial Systems South Africa

Position Overview

• Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.
• Working as an ERP Systems Consultant within the Implementation Department of Kerridge Commercial Systems (KCS), you will enable customers to use K8 Trader functionality to successfully run (trade) their day-to-day business.
• The Consultant’s role is an independent, desk based role, where you will be required to follow our corporate Consultant Charter to deliver consultancy services to our customers. Taking direction from the Project co-ordinator, your diary will be managed remotely in-line with the project plan, agreed with the customer.
• You will assist in the system configuration, implementation, and go-live of K8 Trader. Your main role activities will be undertaken desk based; delivering consultancy services, focusing on ERP implementations. You will liaise with other departments and customers during the implementation, including Sales, R&D, and Support.
• The role may involve occasional travel to customer sites or other KCS offices.
   

Main Duties And Responsibilities

• To take a lead installing the K8 Trader software, responsible for the configuration of the K8 Trader system. To advise customers on the use of software for their particular business.
• To provide associated business module training. Providing consultancy on business best practice.
• To resolve, or assist in the resolution, of customer system queries arising from the implementation.
• To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.
• Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.
   

Essential

Skills, Knowledge and Experience

• Proven experience working as an implementer for a software house or senior experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
• Excellent consultancy and communication skills to deliver high quality end user training.
• Demonstrable configuration and implementation experience relating to ERP including GO LIVE’S and working knowledge of Supply Chain processes within the UK. End to End delivery experience.
• Proficient in Microsoft Office and producing high quality consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications.
• Excellent customer service and customer facing skills to work alongside customers on and off site.

Desirable

• Sound working knowledge of trading ERP business processes and procedures, including day to day transactions, month end and yearend activities.
• Requires in-depth knowledge and understanding of at least one area of expertise such as trading systems.
• Overseas Trading end-to-end implementation experience.