Executive: CIB Payments Services at Nedbank

Job Purpose

• To take accountability of bank-wide payment manual operations, ensuring the safe, efficient, and client-centric execution of payment transactions. To ensure that the relevant payment channels and services are aligned to Nedbank Group payment’s initiatives in collaboration with Group Technology, ensuring the efficiency and stability of Nedbank payments infrastructure.
• To build, in close collaboration with Group Technology specialists, an engineering culture alongside operational teams to continuously digitise, automate and improve payment processes.
• To deliver on an excellent client payments services experience, andservices experience and further expanding mandate to scale and grow our share of client payments.
• Ensure an effective control environment to minimise operational, reconciliation and settlement risk. To manage human resources effectively, including maximising utilisation, managing capacity, and development and cross-skilling.
• To drive a digital culture shift, innovation and optimisation of CIB Payments processes through digitisation.

Job Responsibilities

• Continuously drive design of efficient and reliable manual payment processes + culture of continuous improvement
• Ensure best-in-class client experience by designing capabilities for a differentiated and improved client experience 
• Track client interactions against agreed service levels through monthly key performance indicators to ensure performance efficiencies
• Build an engineering-oriented function, in close collaboration with technology teams, to prioritise continuous improvements and automation of the payments process not sure feasibility + control from payment
• Assist with designing and delivering automation and straight-through-processing wherever possible to reduce risk and increase efficiency STP is target state
• Drive a digital culture shift, innovation and optimisation of CIB Payments processes through digitisation
• Direct post execution, reconciliation, and exceptions for both global and domestic payments… ContinuiouslyContinuously improve recons and other processes as we move to target state technologies
• Collaborate with regulators across the value chain to positively influence industry trends and uplift standards
• Provide reporting to industry bodies in line with regulatory requirements
• Actively manage incidents, where appropriate, to help limit bank losses
• Effectively manage operational risk, audit and business assurance issues
• Achieve financial targets through responsible cost management
• Actively participate in bank-wide payment communities and leadership to influence the Nedbank Strategy
• Steer workforce planning by actively managing staff utilisation and developing capacity-planning models and reviews, overlay with Digitisation
• Drive people management and guide the team effectively and efficiently across the HR value chain covering coaching, development, recruitment, performance management, retention of critical staff, succession planning and talent management

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Master’s Degree

Preferred Qualification

• Master’s Degree with a preference for IT Operations or Engineering component/Masters in Business Administration

Minimum Experience Level

• 10 years + experience in relevant business with a bias towards technology, digital or operations
• 5 years + executive management
• 8 years + managing people

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning

Behavioural Competencies

• Customer Focus
• Establishing Strategic Direction
• Operational Decision Making
• Inspiring Excellence
• Driving Execution
• Sharing Responsibility