Executive Manager: Corporate Services at National Lotteries Commission

QUALIFICATIONS:

• MBA or equivalent postgraduate qualification and/or extensive relevant experience as a Corporate Services executive. 

EXPERIENCE:

• Minimum of five (5) years’ senior management experience in diversified and complex organizations and at least five (5) years executive management experience. 
• Demonstrated experience in operations/ corporate services including strategy and business planning and reporting cycles, human capital management, research, monitoring and evaluation, organizational business information and analysis, facility and security management, communications and marketing and knowledge management. 
• Experience in systems thinking, implementing innovative service delivery mechanisms, productivity tool development would be an added advantage. 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Manage and provide strategic leadership to the corporate services division and ensure operational excellence in human capital management, strategy and business planning and cycle reporting, communication, marketing and stakeholder engagement, knowledge and records management, facilities and security and related business units 
• Develop strategies and implement measures, informed by research, business information and monitoring and evaluation that enable optimal organisational strategy achievement, sound governance and legislative and regulatory framework compliance. 
• Ensure the development and implementation of Communication, marketing and stakeholder management strategies and systems for effective brand and reputation management and development, integration and implementation of effective customer interfaces (including an enquiry resolution system, call center, website and intranet), service delivery standards, media and other stakeholder relations and related functions. 
• Ensure the development and implementation of facility and security strategies and systems for effective infrastructure management, cleaning services, health and safety, security, reception, fleet management and manage the development, integration and implementation thereof and related functions. 
• Ensure the development and implementation of effective knowledge management strategies, systems and processes for effective management of records, file plan compliance, and related matters and ensure the integration and implementation thereof and related functions. 
• Ensure the development and implementation of a robust people first strategy and related human capital management functions including organisational development, human capital administration and management, employee relations, employment equity, Occupational Health and Safety and Learning and Development.
• Lead and direct people, financial, governance, compliance and risk key performance areas for the portfolio and oversee the execution, and the delivery of the Business Units programmes and projects, including effective risk management and controls, updates in regulatory requirements, improving the organisation’s business end-to-end processes, driving a continuous improvement and modernization culture, with systems and tools to drive productivity.