Executive: Regional Operations at Cell C

Purpose of the Job

• Developing and implementing sales and retention strategies tailored to specific regional segments
• Ensure alignment across all channels and regional teams and define the regional implementation strategy accordingly
• Managing and leading regional sales teams, providing guidance, motivation, and support
• Analyzing sales performance metrics and KPIs to assess the effectiveness of sales strategies and team performance across regions
• Drive the growth of profitable revenue and market share across all regions through the acquisition of profitable customers in targeted channels and customer segments
• Conducting market research to identify new opportunities, trends, and competitive landscapes within the regions
• Overseeing the sales budget for the regions, ensuring effective allocation of resources and cost management
• Working closely with channel distribution, marketing, product development, CVM, finance and customer service teams to align sales efforts with overall business objectives
• Ensure that regions achieve their sales and revenue acquisition targets on a consistent basis, and in line with defined regional budgets by setting region specific KPI’s and performance targets
• To build an effective and high-performing regional organisation with the ability to develop strong partnerships with local partners, clients across the various consumer categories
• Ensure that all regions provide operational support to all Cell C branded stores, catering for the needs of both franchise and company owned stores
• Providing regular reports to senior management on sales performance, challenges, and opportunities, and communicating updates to the sales teams
• Identify and build relationships with key stakeholders in regional Government and community structures

Main Responsibilities

Functional Leadership

• Lead and coach regional teams to execute effective sales strategies and tactics
• Develop a functional business plan for all regions, aligned to the overall Corporate Strategy and strategic sales priorities
• To lead and execute activities of various functional areas within the regions, having overall responsibility of implementing and maintaining policies and procedures within the regional operations
• Oversee the performance and the delivery required with Managed Service Vendors in order to provide the agreed scope and agreements
• Manage the relationship with Managed Service vendors and other suppliers within the region
• Liaise with external partners, sub-contractors and local authorities, public / private sector within the region as needed
• Monitor and manage service level agreements across all the regions

Sales & Marketing Leadership

• Execute sales and marketing strategies through acquisition of profitable customers in the relevant target channels and the development of strategic channel partnerships within the regions
• Drive sales within the region to achieve strong market penetration
• Identify Sales and Marketing opportunities and implement sales and marketing activities in the regions
• Lead and develop sales by actively exploring and analysing potential new market opportunities
• Responsible to maintain a high level of effective relationships with customers by nurturing relations

Forecast, Cost and Budget Control

• Forecast future OPEX and CAPEX expenses for the regions
• Manage the yearly OPEX and CAPEX for all regions
• Monitor cost tracking, reconciliation and variation reports
• Ensure budget cost saving practices and propose recommendations for budget-affecting change requests
• Oversee OPEX costs from vendors and suppliers

Staff Management

• Ensure a competent regional management structure
• Ensure an appropriate commission structure to drive sales
• Lead, manage; assign and direct the work of direct reports and regional teams
• Oversee the development of direct reports and identify their training and development needs
• Establish, evaluate and guide the department’s Performance Management programme
• Provide an advisory, support and mentorship function
• Initiate the appropriate Labour Relation action when required
• Ensure compliance with all company policies including HR policies and procedures in the regions

Perform any other related duties as requested by Management

Qualifications

• National Diploma is required as a minimum
• A qualification in Business Management will be highly advantageous

Required Skills

• 10+ years’ experience in General Management with relevant experience in managing regions and/or Opco’s
• 5+ years of Senior Leadership managing large cross-divisional teams
• Track record in delivering sales growth
• Experience in the Telecommunication industry will be highly advantageous
• Project management skills to execute multiple operational projects

Competencies

• Results Orientation
• Team Leadership
• Collaboration & Influencing
• Strategic Orientation
• Commercial Orientation
• People Development
• Customer Orientation