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  • Posted: Nov 5, 2019
    Deadline: Not specified
  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilful ...
    Read more about this company

    Executive (VIP) Field Service Support Engineer

    The Executive Field Service Support Engineer provides client focused end to end support, fault resolution and a technology coaching service, which ensures the maximum availability, performance and utilisation of information systems for the Group Executives and their support staff.

    What will make you successful in this role?

    • Co-ordinate and execute IT related tasks in the Executive environment including home based connectivity, mobile setup & support and end-user computing solutions support (Mac & Windows)
    • Ensure task prioritisation
    • 1st line End-user computing setup & support
    • 1st line Printing setup & support
    • 1st line Telephony and Network support
    • 1st line Mobile setup & support
    • Videoconferencing / Telecom / Litepro support & setup
    • Home Exco support visits
    • Software profile management and enhancements
    • Security related Patch management and maintenance
    • Offsite (External) Seminar / Summit / Events support
    • Be available to provide after-hours Standby support
    • Identify and escalate persistent incidents.
    • Assist with new technology evaluations
    • Translate Executive’s requirements into IT specifications and assist with defining preferred solutions (primarily in the mobile and End User computing environment)

    Additional Requirements

    • IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience.
    • ITIL Foundation or/ and Incident Management Practitioners Certification (Recommended)
    • Relevant Technology Certification (e.g. MCP, MCSA, MCSE)
    • A minimum of 5 years IT experience - preferably in the mobility and /or end user computing environment
    • Proven experience with Apple Mac, iPhone, and iPad technologies an advantage
    • Proven experience in dealing with clients especially Board level executives an advantage.
    • Experience in working with multiple Service Providers and Technologies
    • Experience in Problem solving and conflict resolution.
    • Experience in the ITIL disciplines an advantage.
    • Knowledge of the Group’s Systems and Businesses will be an advantage
    • Excellent understanding of ITIL and the ITIL Framework.

    Method of Application

    Interested and qualified? Go to Sanlam on to apply
  • Send your application

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