Executive (VIP) Field Service Support Engineer at Sanlam Group

The Executive Field Service Support Engineer provides client focused end to end support, fault resolution and a technology coaching service, which ensures the maximum availability, performance and utilisation of information systems for the Group Executives and their support staff.

What will make you successful in this role?

• Co-ordinate and execute IT related tasks in the Executive environment including home based connectivity, mobile setup & support and end-user computing solutions support (Mac & Windows)
• Ensure task prioritisation
• 1st line End-user computing setup & support
• 1st line Printing setup & support
• 1st line Telephony and Network support
• 1st line Mobile setup & support
• Videoconferencing / Telecom / Litepro support & setup
• Home Exco support visits
• Software profile management and enhancements
• Security related Patch management and maintenance
• Offsite (External) Seminar / Summit / Events support
• Be available to provide after-hours Standby support
• Identify and escalate persistent incidents.
• Assist with new technology evaluations
• Translate Executive’s requirements into IT specifications and assist with defining preferred solutions (primarily in the mobile and End User computing environment)
   

Additional Requirements

• IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience.
• ITIL Foundation or/ and Incident Management Practitioners Certification (Recommended)
• Relevant Technology Certification (e.g. MCP, MCSA, MCSE)
• A minimum of 5 years IT experience - preferably in the mobility and /or end user computing environment
• Proven experience with Apple Mac, iPhone, and iPad technologies an advantage
• Proven experience in dealing with clients especially Board level executives an advantage.
• Experience in working with multiple Service Providers and Technologies
• Experience in Problem solving and conflict resolution.
• Experience in the ITIL disciplines an advantage.
• Knowledge of the Group’s Systems and Businesses will be an advantage
• Excellent understanding of ITIL and the ITIL Framework.