Jobs at Sanlam

The Executive Field Service Support Engineer provides client focused end to end support, fault resolution and a technology coaching service, which ensures the maximum availability, performance and utilisation of information systems for the Group Executives and their support staff.

What will make you successful in this role?

• Co-ordinate and execute IT related tasks in the Executive environment including home based connectivity, mobile setup & support and end-user computing solutions support (Mac & Windows)
• Ensure task prioritisation
• 1st line End-user computing setup & support
• 1st line Printing setup & support
• 1st line Telephony and Network support
• 1st line Mobile setup & support
• Videoconferencing / Telecom / Litepro support & setup
• Home Exco support visits
• Software profile management and enhancements
• Security related Patch management and maintenance
• Offsite (External) Seminar / Summit / Events support
• Be available to provide after-hours Standby support
• Identify and escalate persistent incidents.
• Assist with new technology evaluations
• Translate Executive’s requirements into IT specifications and assist with defining preferred solutions (primarily in the mobile and End User computing environment)
   

Additional Requirements

• IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience.
• ITIL Foundation or/ and Incident Management Practitioners Certification (Recommended)
• Relevant Technology Certification (e.g. MCP, MCSA, MCSE)
• A minimum of 5 years IT experience - preferably in the mobility and /or end user computing environment
• Proven experience with Apple Mac, iPhone, and iPad technologies an advantage
• Proven experience in dealing with clients especially Board level executives an advantage.
• Experience in working with multiple Service Providers and Technologies
• Experience in Problem solving and conflict resolution.
• Experience in the ITIL disciplines an advantage.
• Knowledge of the Group’s Systems and Businesses will be an advantage
• Excellent understanding of ITIL and the ITIL Framework.

go to method of application »

Provide secretarial support to the Chief Executive of SIL; Chief Information Officer; Finance Manager and Head of Business Development.
What will make you successful in this role?

Secretarial Support
Key Responsibilities:

• Excellent office and diary management
• Mail and information management
• Time and priority management
• Travel and accommodation arrangements
• Organising and preparation of meetings; functions; presentations; conferences; workshops; video conferences, etc.
• Preparation of paper and electronic documents packs and the distribution thereof for the above and other meetings
• Preparation of PowerPoint presentations
• Minute taking, if applicable
• Consolidate and provide relevant reports, especially for Finance Manager and CE
• Support team members with all secretarial duties
• Assist with ad hoc requests

What will make you successful in this role?

Administration

• Payment of invoices via E2 financial system or relevant payment system / process
• SAP Training Capturing
• Accurate Electronic filling on SharePoint

Qualifications

• Matric with a Secretarial diploma

Experience
Experience and Knowledge

• A minimum of 3-5 years secretarial / personal assistant experience on a middle and senior management level
• Experience of gathering relevant information for report purposes
• Extensive travel arrangement experience
• E2 Financials system
• myWorkSpace Management Self Service (MSS)
• experience in Microsoft Office: Word, Excel & Power Point

Knowledge

• Business communications methods and processes
• An understanding of the Sanlam structures, committees and processes would be an advantage

Personal qualities

• Multi-Tasking
• Good Communication skills (verbal and written)
• Quality focus
• Attention to detail
• Pro-active and working independently
• Accountability
• Problem solving
• Ability to prioritise, plan and organise

Sanlam Core Competencies

• Cultivates innovation
• Client focus (TCF)
• Drives results
• Collaborates
• Flexibility and adaptability