Fresh Vacancies at Amazon Web Services

BASIC QUALIFICATIONS

• Bachelor’s degree AND 2 years relevant industry experience OR (if no degree) 3 years minimum relevant industry experience
• Experience with Database performance tuning, troubleshooting and setting up monitoring / alarming for production Database environments for Oracle/ MySQL/ PostgreSQL/ SQL Server
• A good understanding of distributed computing environments, and experience with Linux/Windows system administration fundamentals, troubleshooting monitoring and analysis
• Good understanding of DNS, TCP/IP protocols and troubleshooting related issues
• Excellent verbal and written communication skills, with customer service experience / a strong customer focus

A day in the life

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• AWS Support is 24/7/365 operations and shift work will be required.

PREFERRED QUALIFICATIONS

• Experience managing full application stacks from the OS up through custom applications OR relevant AWS services (EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR) OR query analysers, query tuning, slow query optimization OR NoSQL technologies like Redis, MongoDB, Cassandra, Riak
• Exposure to Virtualization (VMware, Xen, Hypervisor) and/or security concepts and best practices
• Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Networks

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BASIC QUALIFICATIONS

• B.S. in Electrical or Mechanical Engineering, Engineering Technology, HVAC, or other related engineering degree, OR 5+ years related experience, or an equivalent combination of education and experience.
• 2+ years of experience in project coordination with multiple teams or vendors to meet project requirements.
• 3+ years of experience with installation, configuration, or servicing, one or more of the following products; Siemens: Apogee, Honeywell: Building Controls, Trend: Building Controls, Schneider Electric: PowerLogic/Struxureware, Rockwell Automation: FactoryTalk, Tridium: Niagra, Eaton: Foreseer, ABB: Decathalon, Johnson Controls
• Windows Power User skill set, proficient with Microsoft Office Suite, and project management software.
• Willing and able to travel domestically and internationally up to 50% of the time.

Key job responsibilities

• Understanding of: electrical diagrams, control diagrams, building operations, control circuits, industrial HVAC.
• Ability to ascertain customer needs to help develop scope and specifications.
• Ability to manage scope of work relative to the site specifics and customer needs.
• Ability to manage engineering to determine the scope of work relative to the design intent of the customer needs.
• Ability to read and interpret specifications and implementing those specifications as they apply the work environment.
• Development of control panel BOM’s.
• Development of ISA sheets for temperature, level, flow, and pressure transmitters along with ISA sheets for control valves, positioners, analytical, and various other types of instrumentation.
• Development of drawings for control panels, power distribution, junction boxes. Included in the drawings are the general arrangement, internal layout, schematics and interconnection and wire diagrams.
• Development of logic diagrams in the International Automation format for complex logic devices such as Programmable Logical Controller and Distributed Control System.
• Preparation of cable, routing plans and schedules.
• Performing inspects, testing, and commission of the facility systems.
• Work individually and as part of a team to develop new products, support existing products, test and evaluate equipment.
• Provide technical assistance as needed to internal customers.
• Coordinate work internally within the department and externally with other departments to ensure on-time completion of projects within budget.
• Manage service contracts with various vendors.
• Must be business proficient in the English language.

PREFERRED QUALIFICATIONS

• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
• Demonstrated success in leading teams in construction or development environment.
• Ability to manage multiple (3-12) stakeholder deliverables, requirements, and navigate difficult situations, developing and justifying budgets, and managing financial performance.
• Experience managing capital projects ranging from $50K to $10M, preferably data center or critical environments
• Demonstrated experience developing, managing, or validating performance specifications and requirements, communicate to vendors and make decisions using industry standard knowledge (Controls theory, protocols Modbus / BACnet, mechanical / electrical systems, passive infrastructure).
• Demonstrated experience expanding Controls knowledge base – new systems, technology, etc.
• Project Management Professional (PMP).

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BASIC QUALIFICATIONS

• Recent graduate (within last 12 months) or Undergraduate due to graduate before June 2024 from an accredited University/College pursuing a Bachelor’s Degree
• Able to commit to a full-time 12 month internship from June 2024– June 2025
• Excellent English written and verbal communication skills

PREFERRED QUALIFICATIONS

• Understanding of cloud computing and distributed systems.
• Ability to analyze quantitatively, problem-solve, and scope business requirements.
• Ability to deliver initiatives from conception through completion.

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BASIC QUALIFICATIONS

• Experience of large scale IT/digital/business transformation or migration programs at a customer facing role
• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
• Strong organizational governance and troubleshooting skills with precise attention to detail

PREFERRED QUALIFICATIONS

• Direct experience implementing AWS/cloud services
• Robust understanding of key technology and market trends
• PMP and/or SCRUM/Agile, SAFe certified

DESCRIPTION

• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
• As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
• In the role, you will be trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
• You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The Delivery of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
• At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will help solve the customer’s challenges through new ideas, tools and mechanisms.
• Successful candidates will have a delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
• You will evangelize AWS services and guide customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.