Facilities and Operations Manager at Liberty Group South Africa

Purpose

To take responsibility for planning, coordinating and controlling the maintenance and repair activities for the relevant service function in order to drive availability of equipment and property

Minimum Experience

• 4-6 years experience in a facility management environment in a (technical, buildings, soft) with at 2-3 years supervisory level experience
• Corporate facilities management experience in a campus/office environment; with experience of managing contracts.

Minimum Qualifications

• Matric or Equivalent
• N3 Trade or Facilities related Qualification

Responsibilities

• To ensure the provision of a maintenance schedule for the services function in order to ensure availability and to minimise costs associated with faulty equipment/property.
• To direct, coordinate and monitor the activities of various vendors responsible for delivering against the preventative maintenance plan.
• To provide first line management of the contract and relationship with vendors responsible for servicing the relevant service function.
• To monitor contractor activities in order to ensure that they are adhering to the OHS policy as it relates to the service function in order to ensure compliance and promote safe environment.
• To take responsibility for ensuring that repairs that are required within the service function are performed within and to the agreed SLA's.
• To validate, integrate and collate information provided by contractors into a report to management, in order to facilitate effective decision-making
• To provide regular formal and informal reporting in respect of maintenance and repair activities carried out within the service function.
• To provide input into the development of both the repair and maintenance budgets based on a thorough analysis of historical data and maintenance trends.
• To provide expertise and functional knowledge in support of ad hoc maintenance and facilities upgrade related projects.

Customer

• Manage client query processes and ensure that they are tracked and can be resolved in accordance with operational goals and standards.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Ensure customer satisfaction with regard to the quality of operational support provided by a team being managed.
• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure

Technical Competencies

• Facilities management (Intermediate)
• Risk Awareness (Intermediate)
• Conflict Resolution (Intermediate)
• Efficiency improvement (Intermediate)
• Functional Policies and Procedures (Intermediate)
• Administration (Proficient)
• Operations Management (Proficient)
• Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

• People Management and Empowerment (Intermediate)
• Interpersonal Effectiveness (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Strategic Insight and Capability (Intermediate)
• Teamwork and Cooperation (Intermediate)
• Judgment and decision making (Intermediate)
• Communicating with Impact (Intermediate)
• Relationship Management and Networking (Intermediate)
• Customer Orientation (Intermediate)