Facilities Technician (KC Epping Mill) at Broll

PURPOSE OF THE ROLE

• To provide safe, compliant, and effective technical maintenance across the site, including in-house split-unit HVAC responsibilities and first-line troubleshooting of larger HVAC plant.
• The role includes vendor oversight, OHSA compliance, PPM execution, asset verification, corrective maintenance, technical approvals, daily system updates, and accurate reporting to meet SLA and FAR requirements.

KEY RESPONSIBILITIES

HVAC – Split Units (In-House) & Larger Plant Troubleshooting

• Diagnose, repair, and maintain split-unit HVAC equipment within competency and safety limits (filters, coils, electrical checks, resets, performance testing).
• Perform first-line troubleshooting on larger HVAC plant equipment (e.g., AHUs, ventilation systems, chilled-water circuits, associated pumps/valves/controls) to identify faults, isolate issues, and provide accurate diagnostic information to specialist vendors.

Planned Preventive Maintenance (PPM)

• Execute PPM as per OEM and industry standards.
• Achieve zero missed PPM tasks and document completion in CMMS.

Reactive Maintenance & Corrective Work

• Attend to breakdowns and complete corrective work within SLA requirements.
• Where delays occur, update CMMS timelines with same-day justification.

Vendor Oversight & OHSA Compliance

• Verify vendor OHSA compliance documentation prior to work commencing.
• Conduct joint inspections with service providers and issue written technical reports on findings and solutions.
• Support vendors by providing pre-diagnostic information, system condition reports, and site observations to reduce turnaround time and improve accuracy of technical work.

Asset Verification & Tagging

• Lead asset tagging and verification tasks for assigned areas.
• Maintain asset verification accuracy at ≥95% and ensure no WOs are issued without asset IDs.

Technical Completion & Approval

• Verify and approve technical completion of vendor work prior to invoicing.
• Enter detailed technical notes and close-out data into CMMS daily.

Reporting & SLA Dashboard Support

• Provide accurate technical inputs for weekly and monthly client reports.
• Update CMMS daily with WO progress, PPM status, and outstanding tasks.

Role Boundaries

• Major HVAC plant specialised repairs (e.g., chillers, refrigerant handling, large AHU overhauls, BMS programming) remain vendor-delivered and may require trade certification and/or OEM authorisation.
• The Technician may troubleshoot (identify, isolate, and report) issues on larger HVAC plant and support vendors on-site, but does not perform specialised repairs requiring trade certification or refrigerant handling qualifications.
• Technician provides reporting inputs but does not compile the report pack. Quote and invoice workflow administration is handled by the TAA.

KEY PERFORMANCE INDICATORS (KPIS)

• PPM adherence ≥ 98% (no missed schedules).
• Corrective WO SLA compliance ≥ 95%.
• Asset verification ≥ 95%.

QUALIFICATIONS & EXPERIENCE

• Grade 12.
• HVAC trade test (preferred) or equivalent HVAC experience.
• Strong CMMS and general computer literacy.
• Strong diagnostic ability, organisation, communication, and attention to detail.
• 3 or more years' experience in a similar role & environment 

Closing Date 26 April 2026