Facility Operation Manager at Genpact

We are inviting applications for the role of Facility Operation Manager
You should be responsible for handling Day-to-Day operations of Building Management and Logistics functions.

Responsibilities

• You should maintain Site at 100% readiness to deliver from Security, Housekeeping & Facility management perspective
• Assure building management, including HVAC, electrical, generator, UPS, water distribution, life safety, fire services, security access control, computer room, spaces moves, etc.
• Perform cost control, budgeting, resource management and planning for building management related issues
• Handle vendor relations for the outsourced services in order to provide continuous services
• You should work closely with external vendors/housekeeping and security team to close gaps from above
• Handle Customer Queries and Complaints
• Monitor environmental issues
• You should handle procurement of spares, consumables and build management related services
• Collaborate with senior management as it relates to business growth, strategy, and operational planning.
• Handle global operations to achieve/exceed P&L expectations.
• Be responsible for implementing new technologies in operations and display executive presence.
• Be a senior partner concern point for resolving customer & internal issues.
• Maintain & grow excellent customer relations – focus on improving NPS.
• Is involved in the growth and development of future company leaders through own leadership example, coaching & mentoring
• Bring in external perspectives and evolving practices in operational processes

Qualifications we seek in you!

Minimum Qualifications

• University graduate
• Meaningful experience required, preferably in a similar environment
• Functional understanding of building monitoring systems, including BCP, DRP, security management
• Sourcing and Supplier management knowledge
• University graduate

Preferred qualifications

• Computer literacy with MS Office
• Excellent interpersonal skills
• Sourcing and Supplier management knowledge
• Proven ability to perform multiple tasks while meeting deadlines
• Work under pressure in a dynamic, demanding environment while maintaining/enhancing quality performance levels
• Outstanding negotiation, interpersonal, verbal and written communication skills.
• Measurable experience in leading and growing profitable satisfied accounts and/or significant account management experience.
• Ability to coordinate management teams in own portfolio and across the organization to achieve the performance goals agreed with the customer
• Analytical problem-solving skills with an outstanding attention to detail.
• Solid and diverse knowledge and expertise on the field of activity, intellectual agility, focused on results

What we can offer!

• Attractive salary;
• Stable job offers - employment contract;
• Work in a multicultural environment;
• Various trainings (initiating, soft skills);
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).