Job Opportunities at Expleo Group

Overview

• Expleo South Africa is looking for a Business Analyst to apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the problems; opportunities; needs; structure; policies and operations of the organisation on large; high risk and complex projects.
• To recommend solutions that enable the organisation to achieve its goals. To elicit and analyse the actual needs of the stakeholders; facilitate communication between organisational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups.
• The BA has years of deep practical experience in the role; with repeated practice performing business analysis in a variety of complex situations. The BA knows what techniques to use and what influences the usage of the various techniques for the tasks. He or she works independently and may plan; supervise or lead the work of others on large projects and work efforts. The BA has a deep working knowledge of most; if not all; business analysis practices. 
• Please note: While this Business Analyst role isn’t currently open, we’re actively engaging with exceptional professionals to build a strong talent pool for exciting future opportunities.

Responsibilities

• Collaborate with stakeholders by managing conflict, agreeing on task and project requirements, and remaining impartial in requirements discussions.
• Facilitate requirements workshop, maintain group focus and leads discussion toward stated goals.
• Define business objectives, processes and requirements.
• Build, sustain and leverage relationships with persons within and outside area of immediate responsibility when gathering, validating and approving requirements.
• Manage client and stakeholder expectations.
• Contribute to a culture of transformation by participating in culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth. -Understand and embrace the businesses vision and values, leading by example.
• Identify opportunities to improve or enhance processes.
• Add value to the business by supporting the implementation of new processes, policies and systems.
• Deliver project results cost effectively on time and within risk parameters.
• Ensure improved results. Plan and monitor business analysis activities, communication approach, requirements management and analysis performance.
• Conduct and document requirements elicitation through the application of brainstorming, prototyping, etc Ensure work is completed to plan.
• Analyse and document the enterprise. Prepare business cases. Justify the investment for business initiative.
• Comply with risk standards - monitoring and take correcting if necessary.
• Deliver required output by ensuring work obstacles and problems are managed effectively. -Assess and validate solutions and requirements. Support the achievement of the business strategy, objectives and values.
• Ensure knowledge management by sharing knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Ensure team success.
• Actively promote and contribute to the organisation's Business Analysis (BA) Centre of Excellence in defining the BA practices for the organisation.

Qualifications

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Relevant qualification in Business Analysis from one of the IIBA Endorsed Education Providers contributing towards future certification.

Essential skills
Technical Competencies:

• SAFe Certified
• Scrum
• AGILE Methodologies
• Lean Six SIGMA
• IOS / Android
• BPMN
• ARIS
• Visio
• Process Modelling
• Systems Analysis
• Requirements Gathering
• BABOK
• Scrum
• Integration
• Software Development Life Cycle

Interpersonal / Personal Competencies

• Leadership
• Self- Engaging
• Stakeholder engaging
• Culture fit
• Relationship Management
• Team-orientation
• Communication
• Customer Service
• Delivery-orientation
• Problem-solving
• Integrity
• Resilience and Drive
• Innovation and Resourcefulness

Experience

• 6 - 10 years working experience (business or IT) in various analysis roles.
• 4 years practical experience of the business analysis discipline
• Must have ideally worked in the retail, e-commerce and services sector.  Must have worked on agile projects, under high pressure and flexible to manage iterative changes to business requirements and specifications to be translated and converse with developers. Ideally design and specified requirements for Mobile Apps.
• Hybrid BA - Process & Business Analysis
• Deep technical knowledge and understanding of Android & IOS
• Strategy Driver

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• We are seeking a passionate and detail-oriented Software Developer Engineer in Test (SDET) to join our dynamic team in Johannesburg (Hybrid – 3 days in-office per week).
• Please note: While this Software Developer Engineer in Test (SDET) role isn’t currently open, we’re actively engaging with exceptional professionals to build a strong talent pool for exciting future opportunities.

Responsibilities

• Automated Testing: Design, develop, and maintain automated test scripts to validate software functionality and performance.
• Code Review: Write clean, maintainable code and participate in peer reviews to uphold coding standards.
• Test Frameworks: Build and enhance test automation frameworks to improve testing efficiency and coverage.
• Bug Identification: Detect, document, and troubleshoot software defects and inconsistencies.
• Collaboration: Partner with developers, product managers, and QA engineers to understand requirements and deliver effective test solutions.
• Reporting: Generate detailed test reports and provide actionable insights to improve product quality.
• Mentorship: Support and mentor team members in automation best practices and tools.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience
• ISTQB Qualification is essential.

Essential skills

• Minimum 6 years of automation testing experience
• Strong proficiency in Java, Selenium, TestNG, GIT, and Hibernate
• Hands-on experience with API automation using RestAssured or HTTPClient
• Solid understanding of SQL and database validation
• Familiarity with Docker and containerized environments
• Experience with CI/CD pipelines
• Proven ability to independently create and maintain automation frameworks
• Excellent communication and collaboration skills

Desired skills

• Experience with Performance Testing using JMeter
• Exposure to automation tools like Appium, Playwright, or Healenium
• Working knowledge of Python
• Familiarity with AI-based testing tools (e.g., Browser Use)

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Overview

• As a Software Quality Engineer, you will play a critical role in ensuring the integrity and reliability of banking software systems. You’ll work within Agile teams to design, develop, and execute automated test frameworks that validate the functionality, performance, and security of digital banking solutions.
• Please note: While this Software Quality Engineer role isn’t currently open, we’re actively engaging with exceptional professionals to build a strong talent pool for exciting future opportunities.

Responsibilities

• Test Planning & Strategy: Develop comprehensive test plans and strategies for mobile, web, and API applications, ensuring alignment with business requirements and quality standards.
• Test Case Design & Execution: Create and execute detailed test cases for manual and automated testing, focusing on functionality, usability, and performance across platforms.
• Automation Framework Development: Design and implement robust automation frameworks using Java, integrating with tools like Selenium, Appium, and RestAssured for BDD and TDD practices.
• CI/CD Integration: Integrate automated tests into Azure DevOps pipelines, ensuring seamless execution and reporting within the continuous integration/continuous deployment workflow.
• Performance Testing: Conduct basic performance testing using tools like JMeter or LoadRunner to assess application scalability and responsiveness.
• Defect Management: Log, track, and manage defects using tools such as Jira, collaborating with development teams to ensure timely resolution.
• Collaboration & Reporting: Work closely with cross-functional teams, including developers, business analysts, and product owners, to ensure quality is integrated into the development process. Provide regular test reports and metrics to stakeholders.

Qualifications

• A degree in Computer Science, Information Technology, or a related discipline is often preferred

Essential skills

• Proficiency in Java programming language.
• Experience with BDD and TDD methodologies.
• Familiarity with Azure DevOps for CI/CD integration.
• Experience in mobile (Appium), web (Selenium), and API (RestAssured) testing.
• Basic knowledge of performance testing (JMeter)tools.

Experience

• 3–7 years of experience in software quality assurance or a related field.
• Strong problem-solving abilities to identify root causes of defects and propose effective solutions.
• Ability to clearly communicate issues, risks, and solutions to both technical and non-technical stakeholders.

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Overview

• Expleo is seeking a DevOps Lead to drive operational delivery and automation for backend systems supporting POS terminal management and terminal configuration.
• This is a hands‑on, delivery‑focused leadership role, requiring deep technical expertise across CI/CD, cloud infrastructure, security integration, observability, and infrastructure automation. You will work closely with platform, security, product, QA, Android/terminal engineering, and operations teams to ensure reliable, secure, and auditable delivery of next‑generation payment acceptance platforms.
• This is a relocation opportunity for anyone open to relocating to Ireland and is fully onsite in Nenagh, Co. Tipperary.

Responsibilities
DevOps Delivery & Automation

• Define and execute the DevOps delivery plan for POS platforms, Terminal Management Systems (TMS) and Terminal Configuration Systems (TCS)
• Translate product roadmaps and non‑functional requirements into automated CI/CD, deployment, and operational workstreams
• Build, maintain, and optimise CI/CD pipelines for backend services and terminal software artefacts using GitLab CI, ArgoCD, Jenkins, GitHub Actions or equivalent 

Security & Compliance

• Integrate mandated security tooling including SAST (Fortify), SCA, and DAST into delivery pipelines, enforcing shift‑left security and compliance gates.
• Manage secure handling of secrets, keys, and configuration, working closely with HSM and security teams
• Ensure environments and deployments comply with PCI, P2PE, internal audit and certification requirements

Infrastructure & Environment Management

• Implement and operate Infrastructure as Code (IaC) using Terraform
• Manage container platforms and orchestration using Kubernetes, Docker, and Helm
• Provision and maintain development, test, and production environments across AWS cloud platforms

Release Orchestration, Observability & Resilience

• Design and execute release strategies for POS ecosystems (blue/green, canary, phased rollouts)
• Manage artefact repositories (e.g. Nexus, Artifactory) ensuring safe and auditable cutovers
• Lead observability and resilience, instrumenting services for monitoring, logging, and tracing using Dynatrace (and related tooling)
• Define SLOs / SLIs, lead incident response, and drive post‑incident reviews

Quality, Testing & Collaboration

• Embed automated testing (unit, integration, contract, E2E) into CI/CD pipelines
• Support device‑farm or emulator testing for terminal images and releases
• Work across platform, security, QA, Android/terminal engineering and operations teams to coordinate dependencies, manage releases, and ensure environment stability

Qualifications

• Bachelor’s degree in Computer Science, Engineering or equivalent practical experience.

Essential skills

• Client-facing skills
• People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
• Team work and emotional intelligence
• Good self-management – continuous performance is both an objective and a mind-set
• Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
• High value on openness and transparency

Experience

• 5+ years’ hands‑on DevOps experience within POS payments, terminal platforms
• Strong practical experience with:
• AWS cloud platforms
• GitLab CI, ArgoCD, modern CI/CD tooling
• Kubernetes, Docker, Helm
• Terraform and cloud‑native deployment patterns
• Proven experience integrating security tooling into automated pipelines (SAST, SCA, DAST, Fortify)
• Strong observability and incident‑management experience, particularly with Dynatrace
• Ability to influence non‑functional requirements, operational architecture, and POS governance models, including P2PE constraints
• System‑engineering mindset, capable of modelling services and interactions using approaches such as the C4 model
• Experience working in regulated / financial services environments, supporting PCI compliance and audit processes
• Excellent communicator who can work independently, take ownership, justify decisions, and incorporate feedback constructively

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Overview

• Expleo is seeking a Senior Android Payments Developer to lead the development of card acceptance applications on POS devices and play a key role in a legacy modernisation programme. You will design and implement secure, high-performance Android software for payment terminals (including PAX devices), collaborate with QA, product and programme teams, and drive payment certification with major card schemes.
• This is a relocation opportunity for anyone open to relocating to Ireland and is fully onsite in Nenagh, Co. Tipperary.

Responsibilities
Android POS Development

• Design and implement Android applications for POS terminals, delivering clean, maintainable Java/Kotlin code for embedded Android/AOSP-based devices.
• Integrate with POS hardware: implement and validate drivers and SDK integrations for card readers, PIN pads, NFC/contactless, EMV readers, printers and peripherals (experience with PAX SDKs expected).
• Implement payment flows: authorisation, settlement, reversal and offline-capable flows; ensure correct handling of EMV, contactless and magnetic stripe scenarios.

Certification & Compliance

• Prepare artefacts, run test suites and coordinate payment certification activities with card schemes and acquirers (Visa, Mastercard, Amex).
• Address scheme audit findings and remediation promptly.
• Implement secure coding practices and support PCI and terminal security requirements (PCI PTS, EMV kernel considerations).
• Liaise with security and HSM teams on key management interfaces.

Legacy Transformation

• Migrate and refactor legacy payment codebases to modern architectures (modularisation, services, secure SDKs), preserving backward compatibility and minimising customer impact.

Performance & Observability

• Profile and optimise application performance, improve startup times and memory usage.
• Add telemetry and diagnostics to aid support and SRE teams.

Automation & CI/CD

• Build and maintain automated build, test and release pipelines for terminal images and application packages.
• Support automated regression and device farm test runs.

Collaboration & Mentoring

• Review peers’ code, share knowledge across the team, and work closely with QA leads, programme managers and product owners to align delivery priorities.
• Participate in post-release reviews and drive root-cause analysis for critical incidents.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

Essential skills

• Strong analytical skills, attention to detail and methodical approach to debugging and problem resolution.
• Effective verbal and written communication; able to prepare technical artefacts for certification and present technical trade-offs to stakeholders.
• Experience
• Strong hands-on Android development experience (Java and Kotlin) on embedded/AOSP variants used in POS devices.
• Proven experience with POS device SDKs and hardware integration—experience with PAX devices highly desirable.
• Deep understanding of payment terminal flows, EMV transaction lifecycle, contactless/NFC processing.
• Familiarity with payment scheme certification processes (Visa, Mastercard, Amex).
• Awareness of PCI DSS, PCI PTS and EMV kernel behaviours; understanding of secure key management and HSM interactions.
• Experience with automated testing and CI/CD for mobile/embedded applications.
• Proficient with modern toolchains: Android Studio, Gradle, Git; experience with Jenkins/GitLab CI/Azure DevOps.
• Competence in debugging on physical devices, handling serial/USB/Bluetooth/NFC communications, and analysing logs from constrained environments.
• Experience in the payments domain (e.g. Nexo Standards, EMVCo, PCI/PTS compliance) is highly desirable.

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Overview

• We’re looking for a Senior Technical Analyst to support a strategic initiative to build a next‑generation in‑store payment acceptance platform, with a strong focus on card‑present and Android POS solutions.
• This role suits a highly specialised POS payments expert with deep technical knowledge — ideally someone with a development background — who can bridge business, product, and engineering teams through strong analytical thinking and high‑quality documentation.
• This is a relocation opportunity for anyone open to relocating to Ireland and is fully onsite in Nenagh, Co. Tipperary.

Responsibilities

• Act as Subject Matter Expert (SME) within the product team for POS terminal configuration and application requirements, with a strong emphasis on Android POS.
• Own and manage the product backlog, including user story definition, refinement, prioritisation, and sprint planning
• Lead end‑to‑end requirements definition for next‑generation in‑store payment solutions
• Produce and maintain key analysis artefacts including Business Requirements Specifications (BRS) and supporting documentation
• Facilitate workshops to elicit and validate business, functional, and non‑functional requirements
• Bridge business, product, engineering, and QA teams to minimise rework and post‑sign‑off clarification
• Anticipate post‑production impacts, ensuring operational readiness across support, rollout, and client adoption
• Apply strong Agile/Scrum practices, working effectively with globally distributed delivery teams
• Proficient with delivery and documentation tools such as Jira, Confluence, Excel, Word, PowerPoint, and Visio

Experience

• 5+ years’ experience as a Business / Technical Analyst in Payments, POS terminals, acquiring, or fintech.
• Strong end‑to‑end knowledge of POS payments, including terminals, acquiring flows, and in‑store payment acceptance
• Solid technical background, ideally a former developer, capable of translating complex technical designs into clear, testable functional and non‑functional requirements
• Proven ability to define low‑level user stories, acceptance criteria, and delivery‑ready requirements.
• Excellent communicator who works independently, owns de

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Overview
We are seeking a POS Subject Matter Expert (SME) / Proxy Product Owner to support a strategic payments programme.

• This is a highly specialised contractor role for a senior POS expert who can drive, advise, and influence across business and technology teams. The role will act as a proxy Product Owner, bridging the gap between business stakeholders and technical Business Analysts, ensuring that POS requirements are correctly shaped, prioritised, and aligned to real‑world POS payment workflows.
• A deep understanding of the POS market, payment acceptance models, and end‑to‑end POS payment flows is critical to success in this role.
• This is a relocation opportunity for anyone open to relocating to Ireland and is fully onsite in Nenagh, Co. Tipperary.

Responsibilities

POS Domain Leadership

• Act as the SME for POS platforms and estates, advising on topics such as estate management, terminal configuration, lifecycle management, and operational constraints
• Provide expert input into POS payment workflows, including transaction flows, authorisation, settlement, and exception handling
• Advise on POS market practices, vendor capabilities, and industry norms to inform solution design and decision‑making

Proxy Product Ownership

• Operate as a Proxy Product Owner, translating business goals into clear, prioritised requirements for technical Business Analysts
• Own and communicate business intent, ensuring technical requirements reflect real commercial and operational needs
• Support backlog shaping and prioritisation, ensuring POS‑related work delivers maximum value and reduces downstream rework

Business–Technology Bridge

• Bridge the gap between business stakeholders and technical BAs, resolving ambiguity and providing clear direction on POS‑specific decisions
• Review and challenge requirements, designs, and assumptions to ensure they are fit for purpose within a POS environment
• Act as a trusted advisor to delivery teams, helping to unblock issues and accelerate decision‑making

Qualifications

• Relevant third‑level qualification or equivalent experience.
• 5+ years in product ownership, business analysis, or similar roles within Payments, POS acquiring, or fintech.
• Strong understanding of Agile methodologies and demonstrable experience in backlog management.
• Proven ability to translate business needs into product features and prioritize effectively.

Essential skills

• Excellent client‑facing and stakeholder engagement skills.
• People leadership: enabling peer learning, mentoring, and knowledge transfer through designed interventions.
• Teamwork and emotional intelligence; strong self‑management and consistent performance mindset.
• Innovative, bold thinker and doer — matching creativity with delivery discipline.
• High value on openness and transparency.
• Strong organization and prioritization; proactive in meeting deadlines.
• Skilled in documentation and presentation (Word, PowerPoint, Visio); proficient in Jira and Confluence.

Experience

• Extensive, hands‑on experience as a POS SME within payments, acquiring, or large‑scale POS estate.
• Deep understanding of POS payment workflows, including card‑present transactions and end‑to‑end processing
• Proven experience advising on or driving POS estate management (e.g. terminal fleets, configuration, lifecycle, rollout considerations)
• Strong knowledge of the POS market, including common platforms, vendor models, and industry practices
• Experience working closely with Product Owners, Business Analysts, and engineering teams in complex delivery environments
• Ability to operate independently, influence senior stakeholders, and make well‑reasoned recommendations

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Overview

• We are seeking two experienced Solution Architects with strong domain expertise in either eCommerce or Financial Services to join the central architecture team. The role is hands-on, requiring end-to-end SDLC involvement, strong integration architecture experience, and close collaboration with business and delivery teams.

Responsibilities
Solution Design & Delivery: 

• Understand business strategy, priorities, and processes to design technology solutions that deliver business outcomes. 
• Lead end-to-end solution design across multiple applications and services. 
• Define conceptual and logical architectures, ensuring scalability, performance, security, and reliability. 
• Provide hands-on architectural leadership throughout the SDLC (Discovery, Design, Build, Test, Go-Live). 
• Perform design reviews, code reviews, testing guidance, and go-live support. 
• Ensure compliance with governance, legislative, and risk requirements. 

Architecture & Technology Leadership: 

• Participate in selecting appropriate platforms, tech stacks, and frameworks. 
• Contribute to enterprise architecture roadmaps, conceptual models, and frameworks. 
• Identify opportunities for modernisation, optimisation, and innovation. 
• Drive integration architecture across complex systems. 

Business & Stakeholder Engagement: 

• Build strong relationships with business and technical stakeholders. 
• Provide technical thought leadership and influence strategic decision-making. 
• Ensure continuous alignment between business needs and technology delivery. 

Team Enablement: 

• Mentor and coach developers and engineers. 
• Share best practices and architectural standards. 
• Support capability development within delivery teams. 

Qualifications

• Degree in Computer Science, Engineering or Information Systems 
• Certifications beneficial: TOGAF, AWS/Azure, platform-specific (ServiceNow, Salesforce)  

Essential skills
eCommerce Solution Architect: 

• Experience across the full eCommerce value chain including front-end platforms, integrations, OMS, fulfilment, and PIM. 
• Industry experience in Retail, Omnichannel, FMCG, or Wholesale. 

Financial Services Solution Architect: 

• Experience in account origination, account management, collections, telco and insurance processes. 
• Understanding of financial systems integration and financial principles. 
• Medium to high regulatory and compliance exposure. 
• Experience in legacy-to-modern platform migration projects.

Desired skills
Technology Environment (Preferred): 

• eCommerce: Adobe Commerce, Oracle Order Management, Amplience, Oracle PIM, payment platforms. 
• Financial Services: Core credit platforms and COTS financial systems. 
• Cloud: SaaS / PaaS-first architecture. 

Experience

• 5 or more years’ experience in IT solutions development and 3-5 years’ experience in solutions architecture  
• Advantageous skills: time & project management, experience developing models 
• Proven experience as a Solution Architect. 
• Strong domain expertise in either eCommerce or Financial Services. 
• Strong experience in complex systems integration. 
• Hands-on architecture and delivery involvement. 
• End-to-end SDLC ownership. 
• Strong communication, collaboration, and stakeholder engagement skills. 
• Ability to operate in a matrix organisational structure. 
• High attention to detail, curiosity, and problem-solving mindset. 

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Overview

• Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are seeking a highly experienced Engineering Lead with a strong Solution Architecture and Technical Leadership background to envision, design, and lead the delivery of end-to-end, scalable, and future-proof technology solutions across multiple platforms and industries.
• The successful candidate will combine hands-on software development expertise, architectural design capability, and inspirational technical leadership to drive product and programme alignment, mentor engineering teams, and deliver robust, enterprise-grade solutions.

Responsibilities
Technical Leadership & Solution Design 

• Lead the end-to-end design and development of integrated technical solutions across multiple technologies. 
• Analyse complex business and technical problems and formulate scalable, secure, and operational solutions within organisational architectures and constraints. 
• Drive solution decomposition, sequencing, and resourcing planning. 
• Design robust, sustainable, and future-proof architectures, covering people, processes, systems, and data. 
• Own technical decision-making, trade-offs, and risk management. 
• Present and defend solutions in architecture governance forums and obtain stakeholder buy-in. 
• Apply product-thinking and long-term strategic vision when designing solutions. 

Hands-on Technical Contribution 

• Provide hands-on technical leadership including software development, coding, system design, and DevOps pipeline implementation. 
• Assist software engineers with low-level design and troubleshooting technical delivery challenges. 
• Maintain and continuously enhance technical assets for long-term sustainability. 
• Lead delivery of solutions from concept through to production. 

People Leadership & Mentorship 

• Lead and mentor engineering teams and technical practitioners. 
• Provide coaching, upskilling, and professional development. 
• Grow and contribute to the Engineering Lead community of practice. 
• Drive cross-functional collaboration and organisational alignment. 

Strategic & Business Alignment 

• Support business strategy, objectives, and values. 
• Identify opportunities to improve business processes, systems, and models through agile thinking. 
• Influence and negotiate with senior stakeholders. 
• Participate in corporate responsibility and continuous improvement initiatives. 

Qualifications

• Degree in Computer Science, Engineering, IT, or related field. 
• Diploma (advantageous). 
• TOGAF Certification, ITIL or equivalent architecture certification. 
• Cloud Certifications: AWS (mandatory), Azure / GCP / DevOps (advantageous). 

Essential skills
Architecture & Engineering 

• Enterprise & Solution Architecture 
• End-to-end Systems Design 
• Systems Engineering 
• Software Engineering & Development 
• IT Architecture & Concepts 
• Systems Analysis & Design 
• Distribution Systems Experience (advantageous) 

Software Development 

• Strong hands-on coding experience. 
• Proven ability to build systems from scratch to production. 
• Track record of delivery across multiple projects and industries. 
• Banking / Financial Services experience (bonus). 

Cloud & DevOps 

• Strong AWS experience. 
• Azure and GCP exposure. 
• CI/CD pipelines and DevOps practices. 
• Infrastructure as Code. 

Delivery & Agile 

• Strong SDLC understanding. 
• Agile methodologies: Scrum, Kanban, SAFe. 

Experience

• Minimum 5 years in technical leadership roles. 
• Proven ability to lead engineering teams and delivery. 
• Strong stakeholder engagement and communication skills. 
• Ability to clearly articulate solution design decisions. 
• Demonstrated personal ownership of solution delivery. 

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• We are looking for a proactive, detail-oriented HR Administrator based in South Africa, who is passionate about delivering an excellent employee experience and supporting the smooth running of HR operations. This role is ideal for someone who thrives in a service-driven environment, enjoys working with people, and takes pride in accuracy, confidentiality, and organisation. Able to work US-aligned hours from 13:00 to 22:00 (SAST).

Mission

• They liaise between HR roles and business. They are taking tasks to support general HR management support, employee experience, talent management and helping employee with their queries and concerns. They work closely with the talent and Learning & Development (L&D) teams to drive the right performance across levels. They ‘partner’ with Business Leaders through specialised knowledge that helps create policies and programmes in line with an organisation’s goals and objectives.

Key Responsibilities

• Address issues raised by current employees and new hires and coordinating the various activities within the Human Resources (HR) department. It involves active participation in day-to-day activities to streamline departmental workflows, playing a key role in supporting their seniors in the overall HR operations.
• Maintain and update employee records, ensuring accuracy and confidentiality.
• Maintain records of personnel-related data (personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met.
• Liaise with other departments or functions (payroll, benefits, Learning & Development (L&D) etc.).
• Coordinate HR tasks such as background checks, preparing HR letters & other HR documents.
• Assist supervisors in performance management procedures.
• Perform orientations, onboarding and update records with new hires.
• Respond to internal and external HR related inquiries or requests and provide assistance.
• Redirect HR related calls or distribute correspondence to the appropriate person of the team.
• Produce and submit reports on general HR activities.
• Assist in ad-hoc HR projects, like collection of employee feedback.
• Ensure compliance with HR policies, procedures and legal requirements.
• Contribute to conflict resolution efforts within the team.
• Individual contributor focusing mainly on local services except for shared services.

Scope & Impact

• Contribute to the achievement of business objectives and execute plans to deliver results within own job area with high level of supervision.

Stakeholder Interaction

• Key stakeholders include clients, internal delivery/support function teams.
• Communicate information that requires some explanation or interpretation.

Innovation & Complexity

• Follow a well defined set of activities to check and correct problems within the job area. 
• Problems are typically of a routine nature but at times may require some interpretation or deviation from standard procedures.

General Knowledge & Management

• Possess broad theoretical knowledge as well as intermediate level of practical knowledge of the required discipline.