Hot Jobs at One&Only Resorts

Job Summary

• The Porter assists with the delivery and collection of guest’s luggage, parcels, faxes, messages, etc. He also assists in keeping the lobby and Porte Coche neat and tidy and ensures all guests receive prompt, cordial and efficient attention and service throughout their stay. 

Key Duties and Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of any luggage, parcels or mail. Always liaise with Concierge and Front Desk.
• Ensure correct and secure storage procedures are carried out.
• Prompt delivery of both local and international newspapers;  Local papers to be delivered by 8am;  International papers to be delivered by 10h00
• Flags to be put up and put down timeously;  In winter up @ 06:00 and down @ 18:00;  In summer up @ 06:00 and down @ 19:00
• Maintaining the cleaning and repair of all flags
• Assist the Concierge in keeping the public area clean and tidy.
• Report any suspicious persons or unattended luggage to the Concierge. Be aware of security procedures.
• Make sure when you come on shift that the trolleys are clean, storeroom is kept tidy and free of debris
• Valet parking of guest cars and ensuring the keys are securely stored
• Assist with the Doorperson’s duties when they are not available.
• Be aware of facilities available in the rooms.
• Be familiar with all facilities and services within the hotel and offer general information as required.
• Ensure you sign in and out timeously and this is signed off by a Front Office Manager on duty. 
• Read, understand and abide by all the rules and regulations set out in the Employee Handbook.
• Work night shift as and when required and will be under the management of the Night Auditor on these shifts
• Excessive lateness and absenteeism will not be tolerated within the department without a valid reason stated in advance, a sick note or prior communication made with a Supervisor or Management.
• Prepare and action additional duties outside of job description as and when necessary.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

 Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• General good etiquette and very good communication skills
• Read and write English fluently
• Must be of good health and be able to work flexible hours
• Strong human relations skills with both employees and guests
• Must also be outgoing and people orientated
• Must have a South African driver’s license

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Job Summary

• He/she will be assigned to the tasks in accordance to the standard operating procedures as implemented by the Executive Chef. He/she must ensure that proper hygiene and sanitation in the outlet kitchen under his jurisdiction. He/she must maintain an adequate stock of food supply, inter department coordination and be involve in training. He/she carries the full responsibility of the operating equipment including its inventory levels. He/she will ensure of maintaining the outlet food cost at all times. He/she also must ensure and enforce the service standard by directing, supervising and motivating the staffs to perform to the highest level of service. He/she will communicate with the guests and share feedbacks with the chef in charge and the management. The feedback then will ensure high levels of food and service quality and guest satisfactions are maintained at all times.

Key Duties and Responsibilities

• Ensure the quality levels of kitchen production and presentation is maintained at its highest level at all times.
• Ensure the kitchen and working areas are thoroughly clean at all times.
• Ensure all mise- en place is correctly prepared prior to commencing of service.
• Demonstrate excellent product knowledge of all food and special functions held at the resort.
• Participate in the service of any special functions or events organized by the resort.
• Coordinate functions and activities with the F&B department.
• Establish and maintain smooth work relationships in the kitchen.
• Ensure the outlet food cost is maintained at all times.
• Conduct regular checks on all food products for any expired item.
• Ensure all food products are labeled according to requirement.
• Ensure that equipment is cleaned, when necessary or according to their schedules.
• Supervise the undertaking of physical asset inventories on scheduled month.
• Maintain and create a working environment that reflects a sense of place.
• Train and motivate all subordinates to ensure resorts standards are maintained.
• Assist supervisors in generating work schedules for kitchen personnel, according to forecasted demand requirements.
• Delegate responsibilities to staff and ensure tasks are completed on a timely manner.
• Handle any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
• Ensure that disciplinary actions are taken, when necessary, according to resort’s policies.
• Perform any additional or special duties, as directed by a superior.
• Maintain the highest level of personal hygiene and grooming at all times, as per standard.
• Practice proper telephone etiquette with colleagues and resort’s guests.
• Attend all training carried out by the Training Department.
• Ensure that all channels of communication are respected and information is disseminated to the correct receivers.
• Ensure excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.
• Ensure that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately to the immediate supervisor.
• Remain updated on all resort happenings, including guests in-house, arrivals and departures, as well as daily events.
• Exhibit an outstanding knowledge of the One & Only Resort.
• Understand and apply the resort’s Policies & Procedures, including during emergency situations.
• Conduct a monthly communication meeting.
• Conduct a daily briefing prior to service.
• Ensure maintenance work is completed, in a timely and professional manner.
• Ensure all fixed assets are well maintained.
• Demonstrate knowledge and interest in goals and objectives of the One & Only brand.
• Ensure all activities are carried out honestly, ethically and within the parameters of the S.A Law.

Skills Competency Requirements:

• Culinary school diploma and/or 3 years work experience
• 5 star work experience
• Knowledge of Food Safety systems (HACCP)
• Basic English knowledge 
   

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• As a waiter you must be able to perform all duties of a Busser and a Food Runner.  A Waiter must be able to multi task, prioritize and remain calm under pressure.  As a Waiter you are responsible primarily for taking care of the tables in your section and giving your guests the best possible service

Key Duties and Responsibilities

• Communicate effectively and respectfully to guests on all levels.
• Communicate effectively and respectfully to all members of staff.
• Multi task and prioritise your work.
• Explain the Nobu concept effectively.
• Understand timing of dishes and order your food accordingly.
• Understand out times and handle your tables accordingly.
• Read tables and understand guests’ needs and dislikes.
• Take orders correctly and communicate them to the relevant sections.
• Follow up your orders.
• Carry trays confidently and comfortably.
• Carry plates confidently and comfortably.
• Have full knowledge of the food menu.
• Have full knowledge of the bar and sake bar products.
• You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

Throughout the evening you must also be checking the following: -

• Stations that need clearance.
• Other Waiters that may need your assistance.
• Empty glasses on tables.
• Empty plates on tables.
• Guests that may need assistance.
• Drinks that need to be picked up from the bar and sake bar.
• Dishes that need to be picked up from the kitchen or sushi bar.
• Table maintenance.
• Report to your superior if you notice a guest that may be under 18yrs of age and are ordering or drinking alcoholic beverages.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge