Active Jobs at Pedros Flame Grilled Chicken

Job Description

• The Third Line IT Technician plays a critical role in server administration, network monitoring and advanced troubleshooting and is at the heart of keeping our digital ecosystem secure, scalable and at the forefront of transformation.

Key Responsibilities

Server & Cloud Administration

• Manage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services.
• Implement and monitor patch management policies across servers and endpoints.
• Ensure high availability, uptime, and disaster recovery readiness.

Network & Security Management

• Configure and manage firewalls, switches, and network security appliances.
• Maintain and enforce group policies and endpoint security controls.
• Oversee antivirus, threat detection, and response platforms.

RMM & Monitoring

• Manage Remote Monitoring and Management (RMM) tools for proactive detection and resolution.
• Produce regular health, performance, and compliance reports for infrastructure and endpoints.
• Optimise alerting and escalation processes for faster resolution.

Advanced Troubleshooting & Escalation

• Serve as escalation point for 1st and 2nd line teams on complex technical issues.
• Lead root-cause analysis and remediation of recurring infrastructure problems.

Documentation & Compliance

• Maintain detailed records of system configurations, patch logs, and network diagrams.
• Ensure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards.

Projects & Continuous Improvement

• Support IT infrastructure projects, upgrades, and migrations.
• Recommend and implement new technologies to enhance efficiency, security, and scalability.
• Collaborate with IT leadership to standardise best practices across stores and head office.

Requirements : 

• Degree/diploma in Computer Science, IT, or related field.
• Minimum 4–5 years of experience in 3rd line/server administration.
• Strong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem.
• Proven expertise with firewalls, switches, VPNs, and RMM tools.
• 5Experience with enterprise patching, GPO management, and endpoint security.
• Familiarity with IT service management (ticketing, SLA adherence, documentation).
• Valid driver’s license and travel to sites on occasion. 

Closing Date 19 February 2026

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Job Description

• The ICT Service Delivery Manager is responsible for the end-to-end ICT service delivery across the business, with specific accountability for 1st and 2nd line support.
• The role focuses on improving service consistency, responsiveness, and operational discipline across stores, head office, and support teams.

Responsibilities : 

Service Delivery Ownership

• Own ICT service delivery for 1st and 2nd line support.
• Act as single point of accountability for service performance.
• Ensure predictable and measurable service outcomes.

SLA and KPI Management 

• Define, track, and enforce SLAs.
• Monitor response times, resolution times, backlog health, and repeat incidents.
• Drive corrective action where service levels are missed.

Incident and escalation management 

• Own major incident management.
• Ensure root cause analysis and preventative actions.
• Reduce repeat incidents through structured problem management.

 Process, governance and continuous improvement

• Implement and enforce SOPs.
• Align practices to ITIL.
• Drive continuous service improvement.

 Team leadership and capability

• Lead and develop 1st and 2nd line teams.
• Set accountability and escalation standards.
• Build a performance-driven service culture.

 Vendor management

• Manage vendor service delivery and SLAs.
• Conduct vendor performance reviews.
• Escalate and resolve service failures.

 Reporting and executive visibility

• Produce weekly and monthly service reports.
• Translate technical metrics into business insights.

 Retail and store operations alignment

• Support trading continuity and revenue protection.
• Work closely with Operations, Finance, and Franchise teams.

Requirements : 

• 6+ years ICT operations experience.
• 3+ years managing support teams.
• ITIL Foundation required.
• Retail or multi-site experience preferred.

Closing Date 19 February 2026