Latest Jobs at Pedros Flame Grilled Chicken

ROLE PURPOSE

• The Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on driving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.

KEY RESPONSIBILITIES

Operational Performance & Profitability

• Manage and support all operational issues across allocated stores.
• Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
• Ensure effective cost control, including food cost, labour, and operational expenses.
• Monitor and improve service efficiency including all performance-based metrics.

SOP, Quality & Compliance

• Ensure Food Quality always remains the primary focus.
• Ensure strict adherence to all SOPs, policies, and operational standards.
• Maintain brand audit, food safety audit, and mystery shopper scores above required minimum benchmarks.
• Ensure food safety compliance, hygiene standards, equipment servicing, and corrective actions are consistently implemented.
• Monitor and action audit outcomes, compliance risks, and operational gaps.

People Management & Leadership

• Plan, organise, lead, and control store management and teams to meet or exceed performance targets.
• Coach, mentor, and develop Store Managers and teams to improve performance and capability.
• Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
• Ensure training, onboarding, and performance management processes are executed effectively.

Customer Experience & Brand Standards

• Ensure high levels of customer satisfaction across all channels.
• Monitor customer complaints, ensure timely resolution, and implement corrective actions.
• Drive positive digital ratings, QR survey participation, and Net Promoter Score performance as well as all Customer experience metrics.
• Uphold and reinforce Pedros’ leadership principles, values, High performance and customer obsession culture.

Reporting, Administration & Communication

• Prepare, analyse and review weekly and monthly operational reports.
• Ensure accurate reporting on KPIs, audits, financial performance, and action plans.
• Maintain effective communication with stores, management, and support teams.
• Support execution of marketing plans, promotions, and operational initiatives.

KEY PERFORMANCE INDICATORS (KPIs)

The Operations Manager will be measured against, but not limited to:

• Like-on-like turnover and customer growth
• EBITDA and gross profit % targets
• Brand audit, food safety audit, and mystery shopper scores
• Service speed (SOS, drive-thru, delivery metrics)
• Customer complaints ratio and digital ratings
• Staff and management turnover rates
• Delivery aggregator uptime and performance

QUALIFICATIONS & EXPERIENCE

• Qualification in Operations, Marketing, Business Development, or Business Administration
• Franchise and/or Corporate Store experience
• GAAP / Micros system experience
• Minimum 2 years’ experience as a multi store operator or similar role
• Proven experience managing multi-site operations in a high-volume environment

TECHNICAL & BEHAVIOURAL COMPETENCIES

Technical Skills

• Strong operational and financial acumen
• Ability to manage quality control and SOP compliance
• Proven ability to achieve sales, GP%, and profitability targets
• Advanced MS Office skills
• Strong reporting and analytical capability

Behavioural Skills

• Excellent communication and interpersonal skills
• Strong leadership and people management ability
• High Emotional understanding (EQ)
• Ability to work under pressure and manage multiple priorities
• High attention to detail
• Ability to work autonomously and collaboratively
• Strong problem-solving and decision-making skills

ADDITIONAL REQUIREMENTS

• Valid driver’s licence
• Own vehicle (preferred)
• Willingness to travel regularly within the region
• Availability to support operational requirements outside standard hours when required

Closing Date 13 February 2026

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Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

Closing Date 13 February 2026

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Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS: 

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

Closing Date 13 March 2026

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Job Description

• We’re looking for a commercially minded Brand Manager to lead and grow our Bird & Co & Wackys brands. This role is ideal for someone who thrives on building strong brand strategies, translating insight into impactful campaigns, and driving measurable business results in a fast-paced, multi-brand environment.

Duties and Responsibilities:

Brand strategy and positioning

• Own and evolve the brand positioning, tone of voice, and visual identity for Wackys and Bird & Co
• Translate business objectives into clear brand and campaign strategies
• Ensure brand strategies align with commercial goals and customer insights

Campaign and marketing execution

• Lead end-to-end campaign development from briefing to launch and post-campaign review
• Develop clear creative and media briefs for internal teams
• Manage campaign calendars and ensure on-time, on-budget delivery

Commercial performance and reporting

• Track and evaluate campaign performance against agreed KPIs such as sales, traffic, frequency, and ROI
• Use insights and data to optimise future campaigns and brand activity
• Partner with internal stakeholders to ensure marketing activity delivers measurable value

Stakeholder management

• Act as the brand custodian across internal stakeholders including operations, digital, and leadership
• Manage creative, media, PR, and production
• Build strong collaborative relationships to ensure consistent execution across all touchpoints

Brand consistency and governance

• Ensure brand consistency across all channels including in-store, digital, social, and paid media
• Review and sign off brand assets, campaigns, and communications
• Protect brand integrity while enabling agility and innovation

Innovation and growth

• Support product and menu innovation team from concept to launch
• Identify opportunities for brand growth, partnerships, and customer engagement
• Stay close to consumer trends, competitor activity, and market shifts

Requirements:

• Education: Degree / Diploma in Marketing or Communications
• Experience: 3-5 years of experience in Brand or Marketing Management
• 3–5 year’s experience in a Brand Manager or similar role, preferably in QSR, FMCG, or retail
• Proven experience leading integrated marketing campaigns
• Strong strategic thinking with a commercial, results-driven mindset
• Excellent written and verbal communication skills
• Strong project management and prioritisation ability
• Experience working with internal agencies and cross-functional teams
• Must have proven experience working on successful brands
• Must have own vehicle
• Solid understanding of brand performance metrics and marketing ROI

Personal Attributes:

• Highly organised and detail-oriented
• Proactive, solutions-driven, and resilient in a fast-paced environment
• Confident decision-maker with strong ownership mindset
• Collaborative and able to influence without authority

Closing Date 02 March 2026

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Job Description

• A Payroll Administrator is responsible for accurate and timeous processing of payroll and accurate record keeping.

DUTIES AND RESPONSIBILITIES:

• Process employee salaries including earnings and deductions on the payroll system
• Reconcile time and attendance, ensuring accurate hours worked are captured and processed
• Verify and accurately process monthly payroll data including deductions
• Process new employees and accurate payment banking details
• Process terminations in accordance with the company’s policies and procedure
• Generate monthly payroll reports for Management and Finance
• Maintain up-to-date employee records and payroll information
• Address employee queries and collaborate with HR to resolve any payroll discrepancies and queries
• Participate and collaborate with Management on process improvements and optimization

REQUIREMENTS:

• A Diploma in Human Resources, Finance, Accounting, Business Administration, or a related field
• Minimum of 2 years’ experience as a Payroll Administrator
• Minimum of 2 years’ experience working on Sage 300 People or Premier
• Proficient in Microsoft Excel
• Minimum of 2 years' experience payroll processing for +-250 staff
• Experience with Time and Attendance Systems
• Experience with employee self-service portals
• Strong knowledge of payroll and tax regulations and compliance
• Valid driver’s license

Closing Date 02 March 2026