FAIS / Conduct Compliance Manager at Citi

About the role

• We are seeking a dedicated and experienced FAIS / Conduct Compliance Officer to oversee and manage compliance with the Financial Advisory and Intermediary Services (FAIS) Act and related conduct requirements. The role involves ensuring that the organisation operates within the regulatory framework set by the Financial Sector Conduct Authority (FSCA), and that fair customer outcomes remain central to all business practices.

Job Purpose:

• The FAIS / Conduct Compliance Officer role requires one to exercise sound judgement, strong influencing skills, technical expertise and leadership in fulfilling these responsibilities.
• This is a challenging role, and the successful candidate will have oversight over Conduct risk requiring considerable independent judgment and initiative as well as the use of data analysis, business problem solving skills, attention to detail and strong project management skills. The successful candidate will work closely with senior stakeholders and partners across all three lines of defense.

Responsibilities:

• Monitor and interpret applicable legislation and regulatory requirements (including FAIS, FICA, TCF, POPIA, COFI, and related frameworks).
• Develop, implement, and maintain compliance risk management frameworks, policies, and procedures.
• Conduct periodic compliance risk assessments and report findings to management and the board.
• Provide advisory support to business units on FAIS-related obligations and customer conduct requirements.
• Ensure that representatives and key individuals are fit and proper in terms of FAIS requirements.
• Facilitate FAIS licensing applications, amendments, debarments, and regulatory reporting to the FSCA.
• Coordinate and oversee the RE exams, CPD tracking, and ongoing competence of representatives and key individuals.
• Manage the Treating Customers Fairly (TCF) framework and assist in embedding a strong conduct culture.
• Perform compliance monitoring reviews, investigations, and root cause analysis of conduct breaches.
• Liaise with internal and external stakeholders including the FSCA, compliance network groups, and auditors.
• Prepare and submit regulatory returns and reports in line with prescribed deadlines.

Qualifications:

• Bachelor’s Degree in Law, Commerce, Risk Management, or a related field.
• Registered Compliance Officer with the FSCA (advantageous).
• Minimum 3–5 years’ experience in a FAIS compliance role within the financial services industry.
• In-depth understanding of the FAIS Act, FSRA, FICA, TCF, and other applicable regulatory requirements.
• Experience in liaising with the FSCA and other regulators.
• Advanced analytical skills
• Proficient in Excel and Word – ability to learn multiple system applications quickly.
• Commitment to co-operative and collaborative working environment, requiring an innovative approach to meeting sometimes challenging demands.
• Ability to work individually and in Global and Regional teams on all aspects of AML and Compliance.
• Ability to communicate with and present to all levels of staff particularly Senior Management

Development Value:

• Opportunity to work with Citi’s compliance team, regionally and globally.
• Comprehensive training in general compliance.
• Exposure to Regulators, engagement with Business teams.
• Candidate will interact with Regulators and our regional hubs and will have exposure to senior management within the country.
• The role will cover all Citi businesses, providing opportunities to learn more about the product areas.