FAIS Regulated Short Term Insurance Consultant: Client Servies at Absa Group Limited (Absa)

Job Summary

• 2 years experience from Short Term Insurance Insustry. We are looking for a high-performing Client Service Consultant with a strong background in short-term insurance (personal lines) and a passion for retention and client experience excellence.
• This role is suited to a FAIS-compliant professional who can balance customer-centric service with regulatory discipline.To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

• We are looking for a high-performing Client Service Consultant with a strong background in short-term insurance (personal lines) and a passion for retention and client experience excellence. This role is suited to a FAIS-compliant professional who can balance customer-centric service with regulatory discipline.

Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.

• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Financial Services (Required), Higher Certificates and Advanced National (Vocational) Certificates: Finance and Investment Management

End Date: June 12, 2026