Fashion Retail Operations Manager - Pretoria at Truworths

Purpose of the job:
This senior role will challenge you to apply your significant and professional retail operational experience, skills and energy to develop and grow this fast expanding operations zone.

Reporting into the Director: Retail Operations you will need to bring your proven experience, influence and enthusiasm so that you can actively develop and grow a Regional Management team and significantly add value to the performance of existing fast growing stores and have the energy and strategic leadership to manage numerous new store developments.

This role calls for a conscientious, hardworking, detail orientated leader with the personality and vision to establish immediate credibility and impact in the operations zone.
Key Responsibilities    

• General management of operations zone, together with a team of 3 Regional managers and 16 Area Managers
• Merchandise management:
• Visual display
• Store plans
• Stock management
• Renovations and new store openings
• Customer service:
• Escalated complaints
• Manage customer service ratings for operations zone
• Add value to in store and E-Commerce customer experience
• Team/Performance Management:
• Manages the personal growth and business acumen of the team
• Recruit, select, train, coach, counsel and discipline employees
• Actively develop and grow a Regional & Area Management team
• Drive and Achieve Performance targets:
• Sales Budget
• New Accounts
• Managing staffing Hours
• Trading densities
• Controllable expenses
• Shrinkage
• Admin ratings
• Understand budgets and control expenses
• Coordinates activities that affect operational decisions and business requirements
• Analyze data to inform operational decisions or activities
• Analyze financial records to improve efficiency
• Direct organizational operations, projects, or services
• Liaise with relevant Head Office stakeholders in order to share ideas and improve efficiencies

Qualifications and Experience  

•  As a senior leader, experience of at least 15 or more years in a senior fashion retail operations role is critical.
• Preferably a business related qualification, Diploma or Degree (Tertiary)
• Extensive experience in the retail fashion industry within a multi-brand environment
• Experience in implementing strategies and vision
• Good administration and merchandise skills
• Excellent people management and IR skills
• Good planning and organizational skills
• Good interviewing and coaching skills
• Innovative leadership and training skills
• Results driven personality with a skill for leading and motivating a large team
• Excellent verbal and written communication skills
• Strong analytical abilities and problem solving skills

Competencies    

• Eager to get involved and understand issues at a base business level
• Self-aware and strong sense of “doing the right thing for the business”
• Confident yet humble
• Demanding of standards and delivery; able to take tough decisions in difficult situations
• The ability to see the big picture whilst managing the detail