All right, all right - let’s cut to the formalities.
Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night.
Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff.
That's pretty big deal to us.
http://www.hollard.co.za
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The Hollard I...
The Trucking Claims Administrative Consultant contributes to the organizational goals by registering, validating and finalising windscreen claims, mechanical breakdown claims, bordereaux payments as well as assisting with the distribution of mail received in the claims generic mailbox. Performing claim related functions in a manner that promotes the achievement of Company objectives and service excellence.
Key Responsibilities:
Liaise with Broker on receipt of new Windscreen or Mechanical breakdown claim
Ensure that all relevant claims documents have been requested and received
Ensure cover and all conditions have been adhered to, and relevant doc’s on file
Authorise repairs and draw up AOL’s and process payments relevant to the claim
Update Systems at all times
Handle all claims related queries and report to relevant parties involved
Ensure claims estimations are accurate and correctly adjusted
Liaise with client, suppliers and service providers
Understand claims process and be able to explain this to the client
Handle each claim from registration until file can be closed
Able to calculate settlements and explain the same to clients
Understand and comply with the company’s claims policies and procedure
Ensure that all claims related information is recorded accurately and kept up to date
Follow up on your diary daily.
Monitor and Distribute mail and new claims received in the generic mailbox to staff
Promote service excellence on a daily basis
Required Knowledge and Experience
Excellent communication skills (verbal and written)
Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)
Must be:
Customer orientated and proactive
Reliable and accurate
Assertive
Resilient
Able to work under pressure
Able to negotiate and resolve conflict
Able to plan and organise
Able to work independently
Educational Requirements Matric
RE or Insurance related qualification advantageous
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