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talentCRU is the recruitment partner of choice. The team of talent experts who manage ever-changing permanent and contingent workforce needs. With our deep understanding of the talent strategy process and our bespoke MSP and RPO solutions, talentCRU revolutionises clients'​ workforce strategies. Recruitment Process Outsourcing (RPO) We...
Role Purpose:
To own and ensure resolution of all customer escalations sent to FTTH customer touchpoints within the stipulated timeframes and SLA’s. Most importantly to conduct root cause analysis and manage trends to implement process improvement throughout the business. To be accountable for end to end resolution of customer escalations.
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