Field Service Engineer (EG 05) at Werkie

Key Responsibilities:

• Equipment Maintenance: Install, maintain, and repair medical and electronic equipment. Perform preventative maintenance, corrective maintenance, and field change orders as per customer specifications.
• Customer Communication: Maintain daily communication with clients to ensure customer satisfaction and resolve any service issues.
• Service Documentation: Maintain detailed service logs, internal records, and administrative duties to keep track of all maintenance and repairs.
• Escalation & Problem Resolution: Follow escalation processes for unresolved issues and provide effective solutions to customer problems.
• Health & Safety Compliance: Ensure compliance with all relevant health and safety regulations, company policies, and industry standards.
• Support Sales Opportunities: Assist with supporting and promoting sales opportunities within the company, contributing to overall company goals.

Quality Assurance Inspections:

• Perform inspections in line with documented procedures and South African regulations.
• Use and maintain equipment according to manufacturer instructions and documented work instructions.
• Complete and sign inspection documentation accurately, including all required details.
• Report any impartiality risks or issues immediately to management.
• Maintain confidentiality of all customer and equipment information.
• Ensure customer satisfaction through effective communication.

Maintain Management Systems & Regulatory Compliance:

• Comply with relevant quality management systems, manuals, and laws.
• Identify and report opportunities for system and service improvements.
• Investigate and resolve non-conformances, implementing corrective actions.
• Ensure all equipment is maintained and calibrated properly.
• Complete all training within defined deadlines and maintain software and systems.
• Report any quality or compliance concerns immediately to management.

Job Requirements:

• Qualifications: Diploma in Clinical Engineering, BTech in Electronics, or similar.
• Experience: Minimum 2-3 years of experience in electronics, preferably with experience in healthcare machinery.
• Skills: Computer literate with proficiency in relevant software and systems. Ability to work with diagnostic tools and maintain calibration.
• Transport: Own transport and valid driver’s license..
• Personal Traits: Strong communication skills, solution-oriented, and willing to go the extra mile to ensure customer satisfaction.