Current Jobs at Discovery Limited

Key Purpose

• The role entails building a reusable sustainable framework to ensure collection, processing, and availability of high-quality new business and marketing data to enable BI and Data Science development. The Data Engineer will work collaboratively with the Program Managers, Data Scientists, Systems/Data Architects to define data sources and to build a custom data framework that facilitates Machine Learning, AI and productionising AI models based on the principles of ETL/ELT. Together these teams will enable data driven actionable insights and solutions.

 Areas of responsibility may include but not limited to

• Work within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
• Develop and implement a reusable architecture of data pipelines to make data available for various purposes including Machine Learning (ML), Analytics and Reporting
• Work collaboratively as part of team engaging with system architects, data scientists and business in a healthcare context
• Define hardware, tools, and software to enable the reusable framework for data sharing and ML model productionization
• Work comfortably with structured and unstructured data in a variety of different programming languages such as SQL, R, python, Java etc
• Understanding of distributing programming and advising data scientists on how to optimally structure program code for maximum efficiency
• Build data solutions that leverage controls to ensure privacy, security, compliance, and data quality
• Understand meta-data management systems and orchestration architecture in the designing of ML/AI pipelines
• Deep understanding of cutting-edge cloud technology and frameworks to enable Data Science
• System integration skills between Business Intelligence and source transactional
• Improving overall production landscape as required
• Define strategies with Data Scientists to monitor model’s postproduction
• Write unit tests and participate in code reviews

Personal Attributes and Skills

• Exceptional analytical, conceptual thinking and problem solving skills
• Excellent oral and written communication skills.
• Ability to understand entity-relationship diagrams, normalized and de-normalized structures
• Excellent planning, organizational, and time management skills
• Scope and size BI initiatives.
• Work breakdown management
• Coach and co-ordinate team members
• Data manipulation, storytelling, and visualization

Education and Experience

• Degree in BSc Computer Science or Engineering or Software Engineering with solid experience in data mining and machine learning (Honours or Masters preferrable)
• 1- 2 years of work experience
• Expert in programming languages such as R, Python, Scala, and Java
• Expert database knowledge in SQL and experience with Cloud-based tools such as Data Factory, Synapse Analytics, Data Lake, Databricks, Azure stream analytics, PBI, GCP suite.
• Modern Azure data warehouse skills (advantageous)
• Google Cloud Platform skills (advantageous)
• Expert Unix/Linux admin experience including shell script development
• Exposure to AI or model development
• Experience working on large and complex datasets
• Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
• ML model optimization skills in a production environment
• Production environment machine learning and AI
• DevOps/DataOps and CI/CD experience

go to method of application »

Job Purpose

• The Technical Support Specialist supports business applications and systems using managed Nice Actimize
• Anti-Money Laundering (AML) and Integrated Fraud Management (IFM) solutions. This includes the support for underlying technical platforms, operating systems, and different database management systems (e.g. Microsoft SQL, Oracle)
• Specific business applications to be supported include SWIFT, FircoSoft, VISA and Bankserv systems.
• The incumbent forms part of a team that provides 24/7 support for the application and system products with a focus on high availability and rapid resolution of incidents. Interfaces with various IT stakeholders (infrastructure support, production operations, business systems, IT security etc.) and business stakeholders in ensuring comprehensive operational support for the scope of business applications and systems. Builds and maintains a knowledge base of technical support information for the support and maintenance of the environment.

Areas of responsibility may include but not limited to

Operational Support

• Be part of a team providing 24/7 application support capability for different 3rd party and internally developed non-SAP applications e.g., AML, Actimize Fraud Management, Bankserve, Swift and VISA.  etc. that are used in the execution of the Discovery Bank’s mandate and business. 
• Monitor the application systems’ availability and uptime and report any downtime and feedback to the relevant role players.
• Monitor capacity usage in the applications in scope and provide input to ongoing capacity plans.
• Ensure that application system software is maintained according to OEM specifications.
• Ensure that upgrades to any application system together with the underlying infrastructure are tested and performed in a structured manner in line with the Bank’s change and release processes.
• Interface with IT stakeholders and ensure that the underlying environment is maintained according to the application specifications and requirements through-out their lifecycle.
• Create and maintain documentation related to in scope applications and their supporting systems e.g. installation procedures, operational support documents etc.
• Support and manage any 3rd party interfaces and services.
• Perform root cause analysis, performance tuning and optimisation and other service improvement activities to ensure that the applications operate optimally.
• Log, respond and action incidents in accordance with incident and problem management procedures.
• Communicate critical alerts, statuses and issues to management and perform actions to resolve.

Programme and Project Support

• Provide support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments.

Compliance, Governance, Risk and Control Processes

• Liaise with Change and Release Management in the planning of changes and releases of services in scope.
• Partake and assist in the build and maintenance of the CMDB and ensure that the logical view of services is maintained.
• Participate in the design, planning and testing activities for the resilience and recovery of in scope applications and systems in support of business continuity and disaster recovery functions.
• Provide input to the consolidation of the risk profile for the area of responsibility, manage critical risks and ensure timeous communication.

Other

• Provide input to periodic operational reports according agreed intervals (daily, weekly and monthly reports).
• Identify, document and publish knowledge for internal and customer consumption.
• Participate in the technical knowledge review processes; ensuring the quality of published content.
• Work with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
• Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts.
• Establish and maintain effective business relationships with customers and IT stakeholders to ensure compliance and establishing a healthy feedback channel.
• Continuously identify improvement areas that will enhance efficiency.
• Ensure that tickets in the ITSM tool are attended to all times and reflect the correct status.
• Define and influence relationships and service level agreements made with internal and external stakeholders.
• Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

Education and Experience

• 3-year National Diploma/ B-Degree in Information Technology.
• Minimum of 6 years’ experience in technical / application support or related experience.
• Experience in the support of the specific application and integration technologies listed.
• Experience in application or technical support in a corporate environment.
• Understanding of the ITIL process. (Certification an advantage).
• Previous experience in the banking or financial services industry would be an advantage.

Technical Skills and Knowledge

• Technical / Application Support strategies and approaches.
• Technical documentation creation and maintenance.
• Anti-Money Laundering (AML).
• Integrated Fraud Management (IFM).
• Essential server technologies (Windows, Linux), network and storage technologies.
• Incident and Problem Management procedures
• Exposure to / knowledge of working procedures for the following would be advantageous
• SWIFT
• VISA
• Bankserv
• Database systems (SQL)
• FircoSoft
   

go to method of application »

Job Description 

• The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports. 
• Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct. 

Key purpose 

• To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions 

Key Outputs 

The successful candidate will be expected, but not limited to perform the following key outputs: 

• Leading and managing a team of 11 – 13 telesales agents  
• Performance Management, coaching and developing team.  
• Drive staff to achieve required targets and is accountability for teams overall sales targets  
• Assessment of consultants calls - QA.  
• Assisting with interviews & Role plays.  
• Dealing with escalated queries.  
• Ensuring open communication and engagement to all. 
• Adherence to internal policies. 
• Inspire, motivate and support team. 

Personal attributes and skills 

• Excellent communication skills 
• Sales Driven 
• Quality Focused 
• People-Orientated 
• Attention to detail 
• Strong Interpersonal Skills 
• Strong Leadership skills 
• Problem solving skills 
• Decision making Ability 
• Ability to handle complex and challenging situations 
• Excellent time management skills  
• Organizational awareness 
• Ability to work within a team and drive the correct culture 

Qualification & Experience 

• Grade 12 – essential 
• 4 years outbound/ Inbound experience – essential 
• 3 years Team Leader/leadership experience  
• Computer literate - MS Office, especially Excel – essential 
• Regulatory Exam and NQF 5 FAIS credits 
• BCOMM or related degree will be advantageous  

go to method of application »

Job Purpose 

• The Business Owner will lead the strategy, design, and execution of inter-company integrations within the banking ecosystem, focusing on insurance (short-term, health, life) and investment products. This role ensures seamless integration across platforms, optimizes user experience, and drives innovation to deliver value-added services to customers. The position requires strong leadership, technical understanding, and business acumen to align integration initiatives with the bank’s strategic objectives and drive bottom line profitability.

Areas of responsibility may include but not limited to 

Strategic Leadership

• Define and own the integration strategy for insurance and investment products within the bank’s ecosystem. This would include:
• Order / priority of roll-out
• Bank-specific product offering, and alignment with existing insurance offerings
• Integration pattern
• Align integration initiatives with broader organizational goals and customer experience objectives.
• Identify opportunities for new partnerships and enhancements to existing integrations.

Implementation & Delivery

• Lead end-to-end delivery of integration projects, including planning, execution, and post-launch optimization.
• Collaborate with internal teams (IT, Product, Compliance) and external partners (Discovery group companies).
• Ensure compliance with regulatory requirements and data security standards.

Enhancements & Optimization

• Continuously assess and improve integration processes for efficiency and scalability.
• Drive enhancements to improve customer experience and operational performance.
• Implement best practices for API management, data exchange, and interoperability.

Monitoring & Reporting

• Develop and maintain dashboards and reporting frameworks to track integration performance.
• Monitor KPIs such as adoption rates, drop-off points, and customer satisfaction.
• Provide regular updates to senior leadership on progress, risks, and opportunities.

User Experience

• Work closely with UX/UI teams to ensure seamless and intuitive customer journeys.
• Gather feedback from customers and stakeholders to inform improvements.
• Champion a customer-centric approach in all integration initiatives.

Personal Attributes and Skills 

• Strategic thinking and business acumen.
• Excellent stakeholder management and negotiation skills.
• Strong technical understanding of integration frameworks.
• Analytical mindset with ability to interpret data and drive decisions.
• Leadership and team management capabilities

Education and Experience 

• Bachelor’s degree in Maths, Finance, Technology, or related field (Master’s preferred).
• 10+ years of experience in financial services, with a focus on product integration or partnerships.
• Proven track record in managing complex, multi-stakeholder projects.
• Strong understanding of insurance and investment products.
• Experience with API integrations, digital platforms, and data analytics.

go to method of application »

Job Description 

• The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports. 
• Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct. 

Key purpose 

• To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions 

Key Outputs 

The successful candidate will be expected, but not limited to perform the following key outputs: 

• Leading and managing a team of 11 – 13 telesales agents  
• Performance Management, coaching and developing team.  
• Drive staff to achieve required targets and is accountability for teams overall sales targets  
• Assessment of consultants calls - QA.  
• Assisting with interviews & Role plays.  
• Dealing with escalated queries.  
• Ensuring open communication and engagement to all. 
• Adherence to internal policies. 
• Inspire, motivate and support team. 

Personal attributes and skills 

• Excellent communication skills 
• Sales Driven 
• Quality Focused 
• People-Orientated 
• Attention to detail 
• Strong Interpersonal Skills 
• Strong Leadership skills 
• Problem solving skills 
• Decision making Ability 
• Ability to handle complex and challenging situations 
• Excellent time management skills  
• Organizational awareness 
• Ability to work within a team and drive the correct culture 

Qualification & Experience 

• Grade 12 – essential 
• 4 years outbound/ Inbound experience – essential 
• 3 years Team Leader/leadership experience  
• Computer literate - MS Office, especially Excel – essential 
• Regulatory Exam and NQF 5 FAIS credits 
• BCOMM or related degree will be advantageous  

go to method of application »

Key Purpose

• To develop unique, data-driven solutions to problems faced within the operational processes for Insure. This includes optimizing and generating efficiencies in claims, sales and servicing processes using statistical, actuarial and data science techniques. This role offers the opportunity to apply machine learning and generative AI to solve a large variety of business problems practically.

Areas of responsibility may include but are not limited to

• Developing supplier scoring and evaluation algorithms.
• Optimizing and automating supplier appointments and allocation.
• Using generative AI to optimize business processes.
• Procurement (supplier) analytics.
• Claims analytics.
• Servicing analytics.
• Enhancing Insure’s fraud models.
• Piloting and testing the latest AI innovations to generate efficiencies within Insure

Knowledge and Skills

• Strong problem-solving skills
• Analytical and technical skills
• Solution-oriented mindset
• Working with People
• Presenting and Communicating Information
• Deciding and initiating action     
• Writing and Reporting
• Creating and Innovating
• Modelling skills preferred (Intermediate)
• Statistical and analytical skills (Intermediate)
• Programming Skills: SQL, Python, Radar (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)
• Experience using Generative AI (beginner)

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
• Good progress on Actuarial exams, preferably academically qualified

 Minimum Experience:              

• At least 1-3 years Research and Development experience within an Insurance industry (Advantageous)

go to method of application »

Role Description

• This role will be pivotal in setting up the Estate administration division, establishing its process, system and operating model as well as managing and coordinating the relationship between Discovery, the client, and the panel administrators. The role will engage with the panel of administrators to monitor estate progress, gather status updates, and ensure timely and accurate reporting. They will provide structured feedback to heirs and relevant stakeholders through ensuring transparency and consistent communication.
• The role requires strong estate administration expertise to effectively assess, report on, and monitor the performance and efficiency of panel administrators. In addition, the individual should possess the technical capability to directly administer estates, enabling Discovery to pilot and potentially establish an internal estate administration function. The role also requires strong emotional intelligence to deal with and support grieving heirs

Key Outputs / Job Responsibilities 

• Set up estate administration team and function
• Create operating model and SOP for the team’s functions
• Specify system requirements for the estate administration system
• Engage with panel of administrators and consolidate weekly reports on the status updates of deceased estates and testamentary trusts
• Engage and regular communicate with with heirs, brokers involved in a deceased estate 
• Perform any necessary estate/trust administration task that may be required whilst the team scales.

Job / Role Requirements

Work Experience

Required

• Minimum of 5 years' experience on deceased estate and trust administration at a senior level with a trust company/law firm/fiduciary service provider, with proven track record in the administration of estates

Education / Qualifications / Accreditations with Professional Body

Education / Qualifications Required

• Admitted attorney or CFP with legal qualifications
• Legal degree combined with high level experience

Professional Registration

• Admitted attorney/Law society (Commissioner of Oaths, either an admitted attorney or CFP with legal qualifications)
• FISA or FPI

Technical Skills or Knowledge

Required

Skills

*Level: Basic, Intermediate, Advanced, Expert

• Extensive knowledge on deceased estate & trust administration, with a proven track record in the administration of estates.
• Strong client relationship management capabilities are essential, supported by a high level of emotional intelligence to effectively manage sensitive matters, complex family dynamics, and high-net-worth clients.
• Strong complaint resolution skills, the ability to manage escalations professionally, and maintain effective and consistent reporting standards.
   

go to method of application »

Key Purpose of the role

• The Head of Corporate Distribution owns and builds mutually beneficial relationships with broker partners of the Discovery Corporate and Employee Benefits (CEB) business with the primary purpose of acquiring new business and maintaining existing business across all CEB products i.e. Group Risk, Retirement Fund and Healthy Company. This role oversees the full broker distribution channel and is responsible for developing strategies to find growth opportunities, enable sales and deal making to achieve sales targets per performance period and ensuring sustained business growth. Key to the success of this role is developing, leading and building the capabilities of the CEB Corporate Distribution team, building and maintaining sustainable broker partnerships and providing them with technical and strategic support.

Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following job functions:

• Develop the sales and growth strategy for CEB Corporate Distribution, including the development of the sales team, partnerships and capabilities to deliver growth at scale
• Identify strategies and tactics to achieve sales targets through broker partnerships
• Analyse the market and use market intelligence to proactively understand market and competitive movements to develop sales plans to drive and deliver sales targets as a key enabler for Discovery Corporate and Employee Benefits to achieve success and its strategic goals and ambition
• Drive and foster true partner relationships across peer groups and all business functions in the Discovery Group to unlock integrated sale opportunities.
• Apply both analytical diligence and customer behaviour intuition, identifying unique and compelling opportunities to put the Discovery brand and services as top of mind in the broker distribution network
• Develop strategies to manage all our distribution channels: the EB specialists, tied and independent channels
• Identifying gaps, opportunities and areas of improvement to enable growth in new business and lead-to sale conversion
• Always keep Exco up to date in relation to sales activities, sales plans, pipeline, projected results and the status of key broker relationships
• Track, analyse and monitor key performance metrics to assess broker relationship and identify areas for improvement; then manage proactively
• Lead, mentor and manage a high impact sales team, creating a world-class client focused Corporate Distribution team

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Employee Benefits Consulting, Client Servicing and B2B Strategic Sales experience
• Business development
• Relationship building
• Strategic partnership management
• Customer/Client engagement
• Broker industry knowledge and experience
• Account planning and management
• Commercial acumen (sales focused)
• Deal making
• Data driven analysis and insights
• Leading sales teams

Education and Experience

• A relevant Degree or tertiary qualification (NQF 7 to 8 level equivalent)
• Minimum of RE1 and RE5 certification (not older than 3 months)
• 15+ Years strong business background in sales, business development and leading a team in a sales environment
• A minimum of 10 years sales experience in B2B
• Proven management experience of 10 years’ experience in the Financial Services industry and in particular specialising in Employee Benefits – i.e. relevant Long-Term Insurance subcategories and Pension Fund Benefits
• Must have a track record and established professional reputation in the CEB industry