Head of Product: Group Integration at Discovery Limited

Job Purpose 

• The Business Owner will lead the strategy, design, and execution of inter-company integrations within the banking ecosystem, focusing on insurance (short-term, health, life) and investment products. This role ensures seamless integration across platforms, optimizes user experience, and drives innovation to deliver value-added services to customers. The position requires strong leadership, technical understanding, and business acumen to align integration initiatives with the bank’s strategic objectives and drive bottom line profitability.

Areas of responsibility may include but not limited to 

Strategic Leadership

• Define and own the integration strategy for insurance and investment products within the bank’s ecosystem. This would include:
• Order / priority of roll-out
• Bank-specific product offering, and alignment with existing insurance offerings
• Integration pattern
• Align integration initiatives with broader organizational goals and customer experience objectives.
• Identify opportunities for new partnerships and enhancements to existing integrations.

Implementation & Delivery

• Lead end-to-end delivery of integration projects, including planning, execution, and post-launch optimization.
• Collaborate with internal teams (IT, Product, Compliance) and external partners (Discovery group companies).
• Ensure compliance with regulatory requirements and data security standards.

Enhancements & Optimization

• Continuously assess and improve integration processes for efficiency and scalability.
• Drive enhancements to improve customer experience and operational performance.
• Implement best practices for API management, data exchange, and interoperability.

Monitoring & Reporting

• Develop and maintain dashboards and reporting frameworks to track integration performance.
• Monitor KPIs such as adoption rates, drop-off points, and customer satisfaction.
• Provide regular updates to senior leadership on progress, risks, and opportunities.

User Experience

• Work closely with UX/UI teams to ensure seamless and intuitive customer journeys.
• Gather feedback from customers and stakeholders to inform improvements.
• Champion a customer-centric approach in all integration initiatives.

Personal Attributes and Skills 

• Strategic thinking and business acumen.
• Excellent stakeholder management and negotiation skills.
• Strong technical understanding of integration frameworks.
• Analytical mindset with ability to interpret data and drive decisions.
• Leadership and team management capabilities

Education and Experience 

• Bachelor’s degree in Maths, Finance, Technology, or related field (Master’s preferred).
• 10+ years of experience in financial services, with a focus on product integration or partnerships.
• Proven track record in managing complex, multi-stakeholder projects.
• Strong understanding of insurance and investment products.
• Experience with API integrations, digital platforms, and data analytics.