Field Service Engineer at John Crane

Job Description

• The Field Service Engineer will provide on-site (in the field) service to our external customers and when not on-site, you will assist with the day-to-day technical support to the region.
• This includes product selection and specification, troubleshooting, failure diagnosis and will involve working directly with internal and external suppliers and customers.

Duties and Responsibilities

• Field troubleshooting, including analysis of problems / recommendation & implementation of appropriate solutions, meeting with customers in plant or at customer’s site to resolve satisfactorily
• Detailed failure analysis activities, including investigation / reporting / resolution
• Product presentations to customers in order to drive root cause analysis exercises
• Manage and report personal workload, forecast job lead-times to meet customer and departmental objectives
• Visit customer sites for technical measurement, seal installation and commissioning
• Work in line with John Crane standards, procedures and policies

Required Skills and Experience

• University degree/ diploma in Mechanical Engineering or similar field.
• Extensive years of professional experience in engineering, working with rotating equipment and maintenance.
• Engineering knowledge in a proactive multinational and multicultural environment.
• Ability to interpret technical drawings, specifications, P&ID’s and data sheets
• A strong technical knowledge of rotating equipment.
• Ability to carry out failure analysis
• Good knowledge and use of measuring instrument
• Persistent and efficient, self-starter with good sense of initiative
• Good administration and organizational skills
• Languages: English