Field Service Engineer - Springs at John Crane

Job Description

The Field Service Engineer will provide on-site (in the field) service to our external customers and when not on-site, you will assist with the day-to-day technical support to the region.

This includes product selection and specification, troubleshooting, failure diagnosis and will involve working directly with internal and external suppliers and customers.

Duties and Responsibilities

• Field troubleshooting, including analysis of problems / recommendation & implementation of appropriate solutions, meeting with customers in plant or at customer’s site to resolve satisfactorily
• Detailed failure analysis activities, including investigation / reporting / resolution
• Product presentations to customers in order to drive root cause analysis exercises
• Manage and report personal workload, forecast job lead-times to meet customer and departmental objectives
• Visit customer sites for technical measurement, seal installation and commissioning
• Work in line with John Crane standards, procedures and policies

Required Skills and Experience

• University degree/ diploma in Mechanical Engineering or similar field.
• Extensive years of professional experience in engineering, working with rotating equipment and maintenance.
• Engineering knowledge in a proactive multinational and multicultural environment.
• Ability to interpret technical drawings, specifications, P&ID’s and data sheets
• A strong technical knowledge of rotating equipment.
• Ability to carry out failure analysis
• Good knowledge and use of measuring instrument
• Persistent and efficient, self-starter with good sense of initiative
• Good administration and organizational skills
• Languages: English

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity