Field Service Manager - HPGR's at FLSmidth

Your Responsibilities

Leadership

• Lives and promotes the TEACH values.
• Provides leadership for a department/function with a relatively high level of technical complexity.
• Manage and coordinate multiple team members in various locations.
• Seek synergies between teams and optimize performance on a continuous basis across local teams and within the global FLS.
• Selects high performing employees to build and secure an effective function/department.
• Provides leadership to employees by coaching and ensuring they have a clear understanding of performance level expected.
• Drives employees’ performance by conducting Performance and Development Reviews and designs individual development programs to secure employees are able and capable to perform, and agreed departmental goals are met.

Operational

• Plans, organizes, and control the function within the ZERO HARM values.
• Ensures that the HPGR installed base is serviced and maintained.
• Ensures that staff produce the necessary documentation and reports as needed.
• Ensures that other areas within the team’s scope is also covered through effective service i.e., shell supported mills, drive trains, etc.
• Manages, plans, and prioritizes resources across own area of responsibility to meet functional business objectives.
• Defines, monitors, and follows up on cross-functional activities to ensure targets are met.
• Fosters global interaction within FLSmidth and customer base.
• Overall responsible for the assets allocated to this department. i.e. vehicle's, tooling, equipment, etc.
• Own department strategic plans and executes strategic projects as required.

Financial / Business Targets

• Executes and delivers according to department financial objectives.
• Provides input into the department/functional budget and ensures that agreed targets are met.
• Manages service agreements allocated to this function by ensuring deliverables are met and commercial excellence is achieved.
• Reports on the performance of the function on a regular basis.
• Lives and promotes the HSE values.
• Carries the 16.2 appointment for the specific function.
• Ensures adherence to FLSmidth’s safety policy and follows up on compliance within own area of responsibility.
• Collaborates with the HSE department to ensure compliance and a culture of pro-active safety is fostered and promoted.

Business Development

• Develops and promotes the HPGR Field Service function.
• Continually seek opportunities to expand the Field Service footprint.

What You Bring

• Bachelor’s degree, engineering diploma & trade or equivalent
• Leadership qualification i.e. MDP or equivalent
• Project management foundational qualification would be advantageous.
• At least 5 years Supervisor experience
• At least 10 years in a Field Service function.
• Financial Acumen
• Negotiation skills
• Strong technical skills and knowledge of FLS core products is essential.
• General Business understanding
• Excellent communication skills in English.

Behavioral Competencies

• Self-starter mentally with an assertive “can do” attitude.
• Decision making ability.
• Persuading and influencing
• Able to work under pressure and meet deadlines.
• Well organized with the ability to prioritize tasks as needed, coupled with good planning capabilities.