Field Service Specialist - S4 at Sandvik

The Role

Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

Key Performance Areas

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Basic Computer literacy
• English proficiency
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment

Closing Date: 28th, June 2022