Field Service Specialist - S4 at Sandvik

The Role:

• Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

Equipment knowledge:

• Open pit equipment i.e. D25KS, D45KS, DI650i, DR500 Series.
• Underground equipment i.e. Drill rigs DL421 15C, DD 321, DD210, DD2720. Bolters DS 311, DS411. Loaders; LH517 LH410, LH 307, LH203, EJC 115. Dump Trucks; TH550, TH551, TH320.

Key Performance Areas:

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Trade Electrician / Millwright certificate
• Basic Computer literacy
• English proficiency
• Experience with Cambus, PLC together with automation
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment