Field Service Team Leader at Gilbarco Veeder Root

KEY RESPONSIBILITIES

• Overall responsible for HSSE and Compliance; to ensure an incident and injury-free workplace and compliance towards Mining customer policies, GVR policies and all relevant laws and legislations including 2.6.1 appointment. 
• Responsible for cost performance for the service and installation operations team.
• Co-operate with Mining Operations and projects teams to drive and deliver profitable growth through delivering upgrade opportunities on current business.
• Drive lean transformation of the operation to improve safety, quality, delivery and cost within the service and installation value stream.
• Build and secure quality in teams and service processes to attain or exceed contracted SLA levels, equipment downtime 3hr/ machine/ month and achieve First-Time-Fix > 95%
• Manage and grow high performing project business, with focus on HSSE, quality, on-time-delivery, and cost control to optimize customer experience and profitability.
• Make sure that the teams embrace and actively use the full range of Vontier Business Systems’ tools to secure full control of all business KPI`s through daily management.
• Build team to deliver market leading performance in line with current business needs and strategic plan objectives.
• Support finance in best possible way to achieve all working capital forecast (inventory, receivable, payable and work in progress).

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

• Degree/diploma in engineering or commerce or mining will be an advantage.
• Engineering and business qualification
• Six Sigma or Lean experience

Experience/Knowledge

• 10 years’ experience
• Site and Operational Management, Customer Service Delivery.

Specific Skills

• High technical skills, financial and, contract management
• Customer service delivery management