Field Service Technician at ABB

Your role and responsibilities

• In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
• The work model for the role is: Hybrid
• This role is contributing to the Energy Industries business in Longmeadow.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Displaying clear understanding of sense of urgency and care in their own area of responsibility.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Utilizing the local practices to notify the account team about the opportunities.
• Performing field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Utilizing all relevant tools.
• Preparing material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Planning and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Identifying improvement needs and potential solutions for them in the ways of working.
• Troubleshooting equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
• Preparing all documents and customer reports to be signed by the customer representative.
• Reporting unsafe practices and incidents.
• Applying safety rules and safe practices as well as environmental responsibilities.
• In close co-operation with customer and other ABB teams, takes actions to identify new service business opportunities for ABB.
• Reporting work done in a timely manner and follows up when needed.
• Coaching Associate Technicians and Associate Engineers.
• Providing technical guidance to associates.
• Acting as trainer when needed, for field service associates and customers.

Qualifications For The Role

• Degree in Computer Systems Engineering
• Minimum 2 years of experience in ABB DCS 800xA, Melodi, P13 and P14 knowledge will be advantageous.
• Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets