Field Service Technician - S3 at Sandvik

• Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, and hauling, tunnelling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

• Provides technical support in electrical and mechanical maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost efficiency and performance and customer relations, and teamwork.
• Repairs, maintains, inspects, and commissions the LS170, LS190, LS312 and Mercury equipment at customer site.
• Reports, captures and documents results at end of every shift to Foreman, Control Room, and team.
• Responsible for planning, conducting, and maintaining tools and equipment for service work.
• Supports the customer’s product/equipment/processes by suggesting possible improvements.
• Provides technical support to the sales team.
• Provides problem solving to customer and team.
• Has the ability to produce positive results in sales-client interventions.
• Guides colleagues in service/operational methods and tools.
• Shares own knowledge to enable colleagues to expand their knowledge.

Profile required

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence in an Electrician, Diesel Mechanic, or Millwright discipline
• Minimum 2 years’ experience working as Field Service Technician with proven competence in mining equipment (underground)
• Basic computer literacy
• English proficiency
• Valid driver's license
• Full physical & medical certificate to work in mining environment
• Owns a set of tools

Experience in:

• Fault finding in hydraulic, electrical, drive train, and diesel offerings