Field Service Technician - S3 at Sandvik

The Role

• To deliver high-quality service and technical support to our customers, coach colleagues and customer personnel with the aim of reducing downtime on customer machine availability.

Key Performance Areas:

• Conduct your work in compliance with safety regulations and company policies to promote a safe work environment.
• Install, repair, inspect and commission Mobile and Stationary Crushing & Screening products and equipment at customer site or company premises.
• Share knowledge and skills to enhance team skills.
• Report back to the relevant stakeholders on service activities and outcomes
• Advise on recommended maintenance and repair activities, equipment improvements, parts and services required to support customer’s product/equipment/processes.
• Collaborate with relevant stakeholders to support backline key activities such as labour planning, parts forecasting and inventory optimisation etc.
• Communicate effectively with customers to understand their unique crushing and screening needs, and recommend solutions tailored to their applications.
• Provide support to backline in identifying and tailoring customer solutions.
• Diagnose and resolve equipment issues quickly and efficiently, minimizing downtime and ensuring smooth operations.
• Use CRM system, to report back on customer site visits, capture and/or update information pertaining thereto.
• Plan own work schedule and manage any deviations or delays within the process.
• Maintain tools and equipment for service work.

Your profile

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate - Millwright
• Minimum 3 years of hands-on experience with Crushing & Screening equipment.

At least 3 years’ experience in:

• Fault finding, electrohydraulic systems, auto electrical, hydraulics, PLCs, and remote-control systems.
• Working in underground mining environments.
• Physically and medically fit to work in a mining environment
• Computer literacy
• Own set of tools
• English proficiency
• Valid driver’s license