Field Supervisor (Kimberley) at Smollan

Description
Job Summary:

• An operational leader whensures growth for clients, customers and Smollan by proactively influencing and managing relationships between the client, customers and employees; spotting  opportunities and providing insights; managing the resources required tensure efficient and effective day-to-day operations; and acting as a Smollan people custodian, leader and people manager.

Key Responsibilities and Deliverables:

Efficient Achievement of Targets

• Communicate sales targets tthe Field Force
• Increase volumes in field
• Monitor sales tensure sales targets are achieved
• Drive ad-hoc promotions tincrease sales
• Develop alternative strategies tincrease sales
• Ensure timeous promotional activities are implemented 

Manage Promotional Activity

• Facilitate the implementation of promotion grids
• Ensure field force are informed about time frames for promotions
• Communicate promotional activities to field force
• Ensure understanding of objectives of various promotions 
• Ensure promotional activities have been implemented and maintained
• Provide feedback trelevant stakeholders
• Monitor competitor’s new innovations 
• Analyses and manage data integrity (Field comms)

Control Expenses

• Control cell phone/telephone expenses
• Monitor and control:
• fuel expenses
• vehicle expenses

Pro-Active Operational Excellence

• Manage the resources required tensure efficient and effective day-to-day operations in the field including flexible people and resource allocation
• Continuous monitoring of service delivery
• Ensure implementation of systems tpromote efficiency
• Implementation of sales initiatives and value-adding store operations
• Ensure all company assets are maintained according tcompany policy
• Manage staff in-store book communication and feedback

Business Insights and Execution

• Identify and act on new business opportunities
• Share information with relevant stakeholders
• Effective data collection and analysis
• Provide insights for improvements and new ways of driving sales
• Plan and implement sales operations for clients and customers based on the analysis of sales  data
• Monitor and evaluate new innovations
• Monitor competitor’s new innovations

Stakeholder Engagement

• Pro-actively influencing and managing relationships between the client, customers and operational staff tensure growth for clients and customers
• Provide continuous feedback as per client requirements
• Compile regular reports trelevant stakeholders
• Provide continuous feedback as per client requirements (competitor activities, promotions)
• Compile regular reports tRegional Managers
• Conduct review meetings with client
• Provide feedback via feedback platform (e.g. REX/Manual tracking)

People Management 

• Take full responsibility for performance management of all direct reports, managing their performance in relation tquality standards and agreed benchmarks and objectives, focusing on  all aspects of sound people management:

Recruitment and selection 

• Induction and orientation
• Training and development 
• Rewards and remuneration
• Succession planning 
• Performance management
• Ensure compliance with regards tleave, adherence tdress code, management of health and  safety and adherence to staff welfare
• Ensure appropriate levels of management and accountability 
• Motivate, delegate and empower appropriately, enabling direct reports ttake responsibility  and display creativity and initiative
• Ensure effective knowledge sharing

Teamwork and Self-Management

• Follow through tensure that personal quality and productivity standards are consistently and  accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities tmanage competing demands
• Demonstrate abilities tanticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities tunderstand  and respond torganisational needs 
• Manage own career development by staying abreast of any technical and industry changes

Key Competencies:

• Sales orientation
• Systemic thinking
• Coaching & development of others
• Team leadership
• Impact & influence
• Emotional maturity
• Change leadership
• Judgement & decision making
• Planning & prioritisation
• Performance & results driven
• Quality & detail excellence
• Organisational commitment
• Relationship building
• Service excellence
• Resilience & stress management

Requirements

• Minimum Qualifications: Relevant Diploma at NQF level 5
• Driver’s license; Own vehicle
• Minimum Experience: 2-3 years’ field sales supervision experience in the retail renewable energy and financial environment at a managerial/ supervisory level

Knowledge, Skills & Abilities: Communication (verbal & written)

• Analysis & problem solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention tDetail
• Pro-active thinking
• Leadership skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills