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The Shoprite Group of Companies, Africa's largest food retailer, operates 2,653 outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R71.297 billion for the six months ended December 2016.
The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company li...
Purpose of the Job
To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues.Role Outcomes entails: Incident management of end user store devices; set-up, configuration and installation of end point devices, i.e desktops and POS; managing infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations; managing new store opening process.
Job Objectives
Incident management of end-user store devices:
- Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA). Understand and adhere to the different levels of authority of users and accompanying SLA’s
- Second Line telephonic user support. Remote support by dialing into end-point, i.e. desktop of store device
- Visit with user or site to resolve the issue.
- Physically doing a call-out to resolve problems at the user’s work station (third option).
- Ensure quality work delivered, which will include monitoring of performance. Ensure continuous service.
- Take ownership of problems and progressing problem resolution.
- Providing advice or training to users about the systems functionality, correct operation or constraints To set up, configure and install endpoint devices, i.e desktops and POS.
Installation and configuration of new end-point devices, i.,e. PCs, POS:
- Reloading of software of PCs and store endpoint devices.
- Ensuring integrity and security of user or endpoint data.
- Installation and configuration of peripherals, i.e. printers.
- Adhere to installation standards and configurations.
Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end-point installations:
- Liaise and Manage Third Party vendors to perform installations or maintenance. Comply and ensure standards are enforced.
- Servicing of end-point devices and peripherals.
- Install and configure end-point devices as part of rollout projects.
Manage the new store opening process:
- Engage and understand business requirements for new site layouts
- Plan and facilitate installations of third-party services.
- Escalations of issues for planned installations.
- Progress communications of site installations.
- Installation and configuration of store end-point devices.
- Manage vendor and assist with installations of Voice, Data and wireless installations.
Qualifications
Essential:
- Matric/ Grade 12
- A+, N+, MCSE certification
Experience
Essential:
- 1- 2 Years experience in IT field support
Knowledge and Skills
Essential:
- Must be in possession of a valid Drivers Licence
- Must be & able to drive vast distances & be away from home for extended periods when required
- Microsoft products i.e: Windows, Office suite etc Network topologies, support and setup thereof TCP/IP Networking
Desirable:
Closing Date: 15th, June 2022
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