Field Technician at HandPicked Recruitment

Role Overview

• The Field Technician will be responsible for the installation, maintenance, and repair of digital screens across multiple client sites. This role requires a hands-on, solutions-driven individual with strong practical technical abilities who can troubleshoot issues, work with tools and equipment, travel to sites, and ensure minimal downtime of screens.

Minimum Requirements

• 2+ years’ experience in a field technician, technical maintenance, installation, AV, electrical, or similar hands-on technical role

Strong practical technical skills, including the ability to:

• Drill
• Grind
• Weld
• Work with tools and mounting equipment

Basic understanding of:

• Networking (IP and connectivity troubleshooting)
• Hardware diagnostics
• Digital screens / AV equipment (advantageous)
• Valid driver’s license and willingness to travel regularly
• Strong problem-solving and time management skills
• Good communication and reporting ability

Key Responsibilities
Screen Installation & Maintenance

• Install, maintain, and repair digital screens at various client sites.
• Ensure screens and related infrastructure are functioning optimally.

On-Site Technical Support

• Conduct site visits, perform diagnostics, and resolve hardware/software issues.
• Troubleshoot offline or malfunctioning screens and coordinate repairs where required.

Practical Technical Work

• Perform physical installation and maintenance tasks using technical tools and equipment.
• Carry out mounting, drilling, grinding, and basic welding work where required on-site.

Travel & Route Planning

• Efficiently plan routes and schedules to prioritize urgent repairs and installations.

Stakeholder Liaison

• Work closely with on-site IT teams, electricians, and other stakeholders to resolve technical issues.
• Collaborate with internal support teams for complex problem-solving.

Technical Logging & Reporting

• Capture and update all issues, installations, and resolutions via the TechEase app.
• Provide clear and timely feedback to management regarding site visits and completed work.

Remote Support & Coordination

• Contact relevant stakeholders to assist in restoring offline screens remotely where possible.

Tools & Inventory Management

• Maintain and manage tools, equipment, and spare parts required for installations and repairs.