Field Technician at Paycorp Holdings

Job description
Maintain and improve ATM uptime

• Timeous attendance to callout calls
• Timeous repairs of ATM’s in the designated areas
• Weekly servicing of low performing sites
• First time resolution on callout sites no repeat calls

Ensure quality of new switch-on’s

• Programming and configuring of new sites within the prescribed SLA’s
• Conduct client training

Stock management

• Ensure optimum boot stock
• Book in faulty parts and replace with fixed parts
• Ensure backup parts are available and in good working order at all times

Admin

• Complete all job cards timeously
• Complete down time report monthly
• Complete monthly stock take report and submitted before the end of each month
• Ensure open tickets are managed at a minimum
• Comply with assigned project deadlines according to SLA per project
• Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade

Minimum requirements

• Matric or NTC 3 Electronics Certificate
• A /N Diplomas/certificates or ND Electronics
• Currently working on MS Office (Excel and Outlook)
• Must have a valid driver’s license
• Field Support with a minimum of 2 years on the job driving experience
• Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc.
• Electronic component testing
• Ability to work over weekends, standby and overtime
• English Written and verbal proficient
• Min 1 year Customer Service experience
• Excellent clear and comprehensible communication skills
• Previous experience in training customers on new products
• Experience and or ability to learn new applications quickly – industry software and handheld applications
• Comfortable to work in rural and remote areas
• Able to work extended hours and perform weekend duties when required
• Regional Support - Ability to work and stay in remote areas for periods of up to a week