Open Jobs at DocFox

How you can make a difference
The DocFox Compliance Team work together to provide a spectrum of comprehensive financial crime compliance related services to clients.

These range from providing sound advice and training regarding legislation, regulations, industry standards, guidelines and best practice, to managing screening watchlists or undertaking operational projects on behalf of our clients through the application of pragmatic, risk-based principles.

As part of the larger organisation, we support our colleagues in their quest for knowledge around financial crime compliance and are always on call to help them figure out a challenge or work with them on new ideas for our software solution or product and service offerings.

In a perfect world, each team member would be able to support clients and colleagues across the full range of services and functions, however, Rome wasn’t built in a day so as the team develops and the client offering evolves, we will look to leverage strengths, build on foundations and interests, develop skills and share knowledge to raise the bar and provide opportunities for the entire team.

By guiding and supporting our clients in identifying, mitigating and reporting money laundering and financial crimes that result from predicate crimes, we can make a tangible impact in protecting our society, economy, environment and wildlife.

Key Accountabilities
We are resourceful problem solvers with a focus on assisting our clients to run their business in a compliant way. We do this by providing best-in-class professional solutions whilst adding value to our overall service and product offering. That means that what we do is often driven by the needs of our clients, business and our wider team.

However, these are some of the core areas of ownership and accountability that this role will have:

•  Developing and maintaining a keen understanding of FICA and its key requirements around due diligence, with particular focus on Prominent and Politically Exposed Persons, Sanctions and screening clients for risk
•  Ensuring that our DocFox watchlist of higher risk persons and entities within our screening tool are kept relevant, accurate and up to date through ongoing monitoring and research
•  Assisting with the review and analysis of reports into high-profile events (e.g. VBS, Digital Vibes, State Capture) to identify potential persons and entities to include in screening lists
•  Update and refresh existing data
•  Ability to conduct an Enhanced Due Diligence on high risk persons
•  Ability to investigate and research voluminous data and articles related to ML/TF/CFT
•  Providing support and assistance to the Compliance Services and other DocFox teams as appropriate
•  Adhoc list requirements as determined by the Compliance Team

This is a role which will draw on your faculties of curiosity, empathy, problem solving, organisation skills and creativity and will require you to elicit the best out of your own character and those in our team.

Experience, skills and knowledge suited to the role

•  An understanding and interest in money laundering, terrorist financing and other financial related crimes
•  A keen interest in the news, especially related to law enforcement
•  A confident ability in the written word (primarily English, with other African languages a bonus)
•  Ability to absorb information quickly to identify its relevance and summarise concisely
•  A self-motivated, persistent, and resourceful problem solver, able to use a variety of tools to research and confirm information
•  Advanced excel skills will be beneficial to this role
•  Attention to detail and accuracy of capturing information is important
•  Knowledge of internet search engines and public databases
•  Comfortable with data entry and basic spreadsheets
•  Ability to think and work independently
•  Presentation / training skills wouldbe beneficial
•  Minimum of 18 months experience in a KYC / AML role

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A unique opportunity to join the customer success team of an incredibly inspiring, technology start-up. You will need to be ambitious, driven and have a passion for customer service and how it transforms businesses.

At DocFox, we believe that the best people want lots of responsibility and ownership, but also want to be part of a high-performance team with a singular goal. We believe that to truly be great one needs to constantly be improving, learning, and soliciting feedback. Finally, we believe building a company should be a fun and rewarding experience that extends outside of the four walls of the office.

Key Activities

• Manage client renewals for up to 100 clients.
• Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services.
• Ensuring product adoption.
• Assist with change management and product enhancements.
• Establish and maintain a professional relationship with clients.
• Coordinate with various teams so that the customer’s expectations are met.
• Continued assessments of client needs and business objectives.
• Help develop initiatives to increase customer satisfaction and retention.
• Assist all teams to meet financial targets and growth objectives.
• Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective
• Educate customers on relevant functionality and content resulting in increased usage and product adoption.
• Assist customers in resolving any product issues or concerns.
• Perform issue identification, communication, and resolution for moderately complex issues.
• Bring innovative approach to client onboarding within the prescribed time frames.
• At a time prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base.
• Communicate effectively and efficiently via phone, email and in-person meetings.

Requirements

• Bachelor’s Degree
• 4-5 years minimum in customer service/account management
• Strong communication, social skills, and eloquent writing skills
• High energy, positive attitude, with the ability to think creatively and handle multiple priorities
• Ability to communicate effectively and efficiently via phone, email and in-person meetings

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How can you make a difference?

To be successful in this role, you should have previous experience in software or solution sales, presenting to corporate customers, negotiating pricing and closing deals. You will use your communication skills to cultivate strong relationships with customers, from the first point of contact, until the deal is handed over to the customer success team. You will also ensure proper follow up on leads built in the pipeline to maintain a constant flow of opportunities.

If you are self- motivated, results-driven and enjoy working in a team environment, we could potentially be a good fit.

Responsibilities

• Achieving sales targets by taking responsibility for new business development throughout the entire sales cycle. From lead development, presenting solutions, negotiation, through to deal closure.
• Although inbound leads are created by marketing and an SDR team, you will still be responsible for developing key strategic leads in our chosen markets.
• Proactive learning and education of our product content guides, and services provided by the business to ensure we are always providing accurate information.
• Work closely with prospective clients to identify their needs and answer key questions in order to facilitate rapid evaluation of our product and thus quicker sales processes.
• Nurture your pipeline effectively, with a focus on flow and pace, and constant projection to revenue target achievement.
• Meet with prospective clients to demo the product, using innovative approaches where required.
• Collaborate with our development team to provide feedback from the market and provide input to assist in guiding the product road map.
• Collaborate with the leadership team to put together and submit quotations to prospective clients.
• Educate customers on the solution in a consultative way, resulting in successful negotiations and contracts submitted for signature.
• Continue to maintain excellent relationships with all prospective clients, as well as internal team members and leadership team.
• Successfully drive revenue growth, ensuring revenue target achievement.

Requirements

• Minimum 4 years B2B sales experience (Non negotiable).
• Completed Degree (commerce or technical).
• Excellent communicator, verbal and written - with a passion for sales.
• Excellent presentation skills to individuals and groups.
• Proven experience in cold-calling and lead generation.
• Technology focused and highly passionate about the benefits of technology for businesses.
• Proven ability to build new relationships quickly (across levels) and generate new business from these.
• Self-starter with ability to work independently without micro-management but is also a team player.

Ideal candidate

• is a hunter, not a farmer, and thrives on finding and closing new business deals (not account management and relationship management).
• has some experience or knowledge of the financial services industry.
• has sold computer software to businesses, preferably SaaS software.
• has humble confidence and an energy for excellence.
• is smart and a fast learner.

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How you can make a difference

The DocFox Compliance Team works together to provide a spectrum of comprehensive financial crime compliance related services to customers.

These range from providing sound advice and training regarding legislation, regulations, industry standards, guidelines and best practice, to undertaking operational projects on behalf of our customers through the application of pragmatic, risk-based principles.

The Compliance Services Team takes a three musketeers’ approach of “all for one and one for all” and we actively share our knowledge and experience with each other. As part of the larger organisation, we support our colleagues in their quest for knowledge around financial crime and are always on call to help them figure out a challenge or work with them on new ideas for our software solution or product and service offerings.

In a perfect world, each team member would be able to support clients and colleagues across the full range of services and functions, however, Rome wasn’t built in a day so as the team develops and the customers offering evolves, we will look to leverage strengths, build on foundations and interests, develop skills and share knowledge to raise the bar and provide opportunities for the entire team.

By guiding and supporting our customers in identifying, mitigating and reporting money laundering and financial crimes that result from predicate crimes, we can make a tangible impact in protecting our society, economy, environment and wildlife.

Key accountabilities

We are resourceful problem solvers with a focus on assisting our customers to run their business in a compliant way. We do this by providing best-in-class professional solutions whilst adding value to our overall service and product offering. That means that what we do is often driven by the needs of our customers, business, and our wider team.

However, these are some of the core areas of ownership and accountability that the team of Compliance Officers have:

• Providing a confident, professional, succinct advisory and pragmatic support to a broad range of accountable institutions around regulations, guidelines and practical best practice
• Undertaking FICA related consultancy and operational projects on behalf of clients
• Guiding the DocFox customer success teams as required around best-practice processes and controls and implementing customer RBA within the system
• Collaborating with the DocFox software product managers and designers in developing new functionality
• Assisting the sales team with information, or providing support at client meetings when requested
• Keeping up to date with relevant news as well as the latest anticipated, or actual regulatory changes - assessing the potential impact on our Clients and the DocFox offering
• Assisting marketing team with brainstorming, campaigns and relevant timely social media and blog posts
• Creating and delivering training content and knowledge collateral for customers and colleagues both remotely and in person

If you live and breathe financial crime and helping clients translate complex legislation into practical and pragmatic solutions, we need to talk. This is a role which will draw on your faculties of curiosity, empathy, problem solving, organisation skills and creativity and will require you to elicit the best out of your own character and those in our team.

Experience and knowledge suited to the role

• A minimum of 2 years practical FICA AML experience, ideally with KYC, due diligence, screening, adverse media searches and risk assessment
• Detailed, practical and applied knowledge of the Financial Intelligence Centre Act (and its Amendments) as well as an awareness of the key elements of related local legislation
• Understanding of a risk-based approach to due diligence
• Ability to absorb complex information and translate into practical, understandable elements
• Solid experience within risk-based financial crime advisory, auditing, oversight or monitoring
• Recognised qualification in AML would be advantageous (e.g. CAMS, ICA)

Ideal character traits suited to the role

• A desire to share knowledge and experience whilst still continuously increasing your own
• You need to be curious and enjoy understanding our clients, the financial crime environment, and the world around us
• You should be a strong and confident oral, written and visual communicator
• Whilst it’s imperative to be analytical and detail oriented, it’s just as vital to be able to be a confident, pragmatic and a resourceful problem solver
• You should feel comfortable bringing your authentic self to work and accepting others’ authenticity
• Whilst it’s essential to be an engaged and equitable team player focused on shared success, it’s also important to be willing and able to take full accountability for your own responsibilities and deliverables

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Docfox is on a mission to make money laundering impossible. We are a team of curious, committed and passionate individuals who love building extraordinary things and being the best partners our clients will ever have. With offices in South Africa and the US, our SaaS platform and compliance service offerings are being used by a range of accountable institutions globally, from attorney groups and asset managers to foreign exchange firms and financial advisors - and we are still growing!

We dream big, are unreasonably ambitious and pride ourselves on humble confidence. As a team we are helpful, transparent, authentic, have fun and always give that little bit extra in the pursuit of excellence. Our dynamic environment enables smart, self-driven team players to be themselves and bring their best.

Responsibilities

• Monitor the day-to-day financial operations within the company (payroll, invoicing, and other transactions)
• Maintain financial records, including invoices, receipts, and bank statements.
• Assist in preparation of monthly and quarterly management reporting
• Assist in preparation of monthly payroll
• Manage accounts payable and accounts receivable.
• Assist with the company’s BEE and transformation initiatives
• Collection of outstanding debt

Requirements

• Bachelor's degree in Finance or Accounting
• 5 - 8 years of experience as an accountant or bookkeeper
• Experience using Xero accounting software (non-negotiable)
• Ability to work and effectively communicate with senior-level business partners
• Familiarity with B2B SaaS business models.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Strong demonstrated use of Excel

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