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  • Posted: Apr 2, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    TransUnion is more than just a credit reporting agency. We’re a sophisticated, global risk information provider striving to use Information for Good. Serving roughly 45,000 companies and more than 500 million customers in 33 countries globally, we’re committed to providing the most complete and multidimensional information available, to help o...
    Read more about this company


    Customer Success Consultant, Experience Team, (SaaS Specialist), Global Fraud Solutions (Remote GCC Africa)

    What You'll Bring:

    • Inspire customer confidence through timely and reliable communication and project management.  
    • Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.  
    • Respond to customer tickets within department service level agreements. 
    • Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.   
    • Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations. 
    • Provide operational support, for the customers under your management, for all issues related to our platforms and solutions.  
    • Actively seek responsibility and take pride in delivering the highest quality results and recommendations to our customers. 
    • Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. 


    • Bachelor’s degree in business, finance or computer science or the equivalent plus 3+ years consultancy, project management, implementation management and/or fraud management experience 
    • Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas 
    • Effective customer-service orientation and relationship-building skills 
    • Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources 
    • Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges 
    • Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones 
    • Advanced skills with MS Word, Excel, and PowerPoint 
    • Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization. 
    • Ability to effectively work with remote teams. 
    • Availability for some overnight travel and on call rotation.  
    • Ability to make decisions guided by policies, procedures and business plans with limited guidance.

    Method of Application

    Interested and qualified? Go to TransUnion on to apply

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