Job Openings at DHL

• Ready to lead operational excellence and deliver premium service experiences? As a Customer Operations Specialist, you’ll be the strategic driver ensuring compliance, efficiency, and customer satisfaction across all operational touchpoints. You’ll manage complex customer solutions, and shape processes that keep DHL at the forefront of global logistics.

What You’ll Own

Regulatory Compliance & Quality Assurance

• Uphold the highest standards of ISO, GSOP, and legal compliance.
• Ensure all operational solutions adhere to Standard Operating Procedures (SOPs).
• Embed a "First-Time Resolution" culture within all customer interactions

Strategic Customer Solutions & Onboarding

• Design and implement bespoke, complex operational processes (BIC solutions).
• Lead major customer onboarding, including readiness assessments and gap analysis.
• Partner with Sales on RFIs/RFQs, contract reviews, and technical approvals.

Financial Management & CAPEX

• Take ownership of In-house P&L and monthly cost performance trends.
• Drive cost-control procedures and assist with CAPEX forecasting for staffing and equipment.
• Ensure billing accuracy and timely revenue collection.

Performance & Relationship Management

• Act as the strategic interface between Sales, IT, Finance, and Operations.
• Lead Quarterly and Monthly Business Reviews (QBRs/MBRs).
• Utilize data-driven insights and Root Cause Analysis (RCA) to drive continuous improvement

Network Integrity & Control

• Lead the Network Operations Control (NOC) and Joint Operations Control (JOC) for South Africa.
• Ensure strict adherence to security protocols and shipment integrity.
• Manage cross-functional incidents, ensuring corrective actions are tracked and resolved

What We’re Looking For

• 5–7 years’ experience in logistics/transportation and operational management.
• Proven ability to design and implement complex customer solutions.
• Strong knowledge of compliance, GSOP, and express network operations.
• Expertise in cost management, risk mitigation, and process optimization.
• Business-related qualification (Postgraduate in Business Management is an advantage).
• Cross-regional or multi-country experience preferred.

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• Build and Develop trade lane consolidations for South African export traffic. Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches. Coordinate day-to-day operations within the Airfreight Gateway. Assist & support ACC Manager in rate & capacity procurement as required
• Join us in connecting people and improving lives!
• In this AFR Cross Trade Gateway Controller position

AFR Gateway Responsibilities:

• Coordinate the day-to day operations within the airfreight Gateway
• Managing and executing consolidated bookings for local or international moves through the Gateway
• Actively drive & manage consolidation program to optimize product profitability & growth
• Build relationships within the DGF network to promote the DGF Gateway
• Act as primary contact & support network for inquiries related to the Airfreight Gateway
• Ensure good relationships on the day-to-day work with carriers and sub-contractors at country level
• Ensuring accurate tariffs application on all shipments billings.
• Handle customer complaints and enquiries.
• Provide high levels of customer service with a sense of urgency.
• Assist Airfreight Gateway Manager to meet department targets.
• Maintain excellent relationships with suppliers
• Responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Sets, communicates and monitors indicators of consolidation efficiency
• Ensures route planning and capacity allocation in country
• Supports negotiation of key contracts with carriers
• Assist to evaluate airlines and subcontractors operational performances to achieve operation excellence
• Escalates local carrier performance issues to Carrier Management when required
• React to market changes & environment by helping to redesign product offering
• Perform regular process reviews with the Gateway Manager to ensure compliance with company standards & processes
• All other tasks that can be relevant to the development and operation execution of the Gateway department
• Receive Estimate from Client and Send Estimate to Custom and follow-up with customer
• Check Quote Shop for rates loaded If no rates available in Quote Shop request rates from origin station
• Request SLI from customer if estimate approved
• Arrange Quick booking on CW and send request to origin to arrange
• Receive booking confirmation from origin station within 48 hour and send to client
• Request draft HB from origin, quality check and send to customer for approval, confirm to origin once approved
• Request commercial invoice from Customer that must be used for import certificate application ECTN/BSC/CNCA.
• Quality Check ETA details provided by origin station with shipping and ETA details and update customer
• Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back origin station
• Updating Mandatory milestones CW1
• Contact customer and assist them will ALL QUERIES including lanes that are not being handled by DGF ZA.
• Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers
• Understanding origin and destination rules and regulations for Africa Countries.
• Updating SOP for any new requirements for African Countries

Now, here is what we need from you!

• Extensive knowledge of Air Freight Logistics and Operations
• Global Logistics and Geographical knowledge
• Strong Communication skills (both written and verbal)
• Ability to identify and meet customer needs in a timely, pleasant, and friendly manner
• Commercial attitude
• Good administration skills
• Results driven and attention to details
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Weekend Overtime if required
• Must have a Grade 12
• Preferable tertiary education including diploma an advantage.
• CAT6 DG certificate preferred
• Preferred Cargowise experience

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• Responsible to manage and develop the assigned National Channel sales territory in order to maintain and grow the DHL market leadership position.

What you’ll own

• Ensure to visit all clients in respective base within the 30-day call cycle
• Build revenue streams with current customers and evaluate opportunities to increase the relationship through face-to-face visits, problem solving and administrative follow-up
• New business potential is also to be investigated at all existing clients during visits
• Ensure to plan and perform 3 client visits per day, existing of maintenance visits, development visits and acquisition visits
• Ensure that the daily client visits are planned and scheduled a week in advance as far as reasonably possible
• Ensure to obtaining First Time Buyers (FTBs) on a regular basis in order to grow revenue
• Continuously uncover opportunities for new business within assigned territory by cultivating leads and utilising your network
• Develop and implement an approach to secure major account customers (prospects) in the shortest time possible
• Ensure that the % loss of customers per month remain as low as possible, but never exceed 5%
• Pro-actively identify any risks to customer relationships and / or SPD figures and intervene accordingly to eliminate potential loss of revenue
• Responsible to manage customer concerns or complaints timeously and in accordance to DHL procedures in order to limit potential loss of customers
• Ensure effective pipeline management by upholding a pipeline strength of 40% (of total portfolio revenue) at all times
• Responsible for growing the Shipments Per Day (SPD) figures according to local / country objectives
• Responsible to strategically plan and execute best practice (in terms of sales) in order to continuously grow revenue with the respective territory
• Collaborate with Sales, Finance and Operations teams to maximise sales and revenue growth within territory
• Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools
• To assist with any other functions outside of the job description to ensure that the Sales Department runs effectively and efficiently according to network standards as required.

What we are looking for

• National Diploma/ Degree/ Post graduate qualification in a relevant field
• Minimum of 3-5 years’ experience in field sales
• Valid driver’s license
• Previous courier experience advantageous.

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• Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.

What you’ll own

• Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
• Ensure x4 shipments per day to support the driving of sales volumes
• Ensure effective pipeline management by always upholding a pipeline strength of 40% (of total portfolio revenue)
• Secure new business (x4 FTBs per month) and build on existing core business through repeat orders
• Identify and contact prospective customers and build relationships to generate future sales and repeat business
• Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Ensure that the % loss of customers per month remain as low as possible, but never exceed 10%
• Pro-actively identify any risks to customer relationships and / or SPD volumes and intervene accordingly to eliminate potential loss of revenue
• Responsible to manage customer concerns or complaints timeously and in accordance with DHL procedures in order to limit potential loss of customers
• Convince external parties such as sceptical customers, institutions, etc. who are sceptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
• Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools.
• To assist with any other functions outside of the job description to ensure that the Sales Department runs effectively and efficiently according to network standards as required..

What we are looking for

• Degree in Business or similar in related discipline. Commercial, Business, Marketing preferred.
• Valid driver’s license
• Min 3 years of Field Sales experience in consumer/retail and/or marketing planning. Orientation in the field of transport and forwarding advantageous.
• Min 2 years’ experience in a similar capacity and preferably in a mid-size organisation of a related industry.
• Previous logistics experience advantageous.
• Strong numerical and analytical skills.
• Advanced MS Suite Office skills (Word, Excel, PowerPoint, etc.)
• Strong spoken and written communication skills.
• Intermediate project management skills.
• Demonstrated ability to influence and build relationships with key stakeholders.

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Role Outline

• To support the implementation of the Operations Management System on site and ensure sustainability. This includes the development and coaching of the site leadership team (supervisors and coordinators) and the tracking of the OMS achievements and "making DHL a great place to work".        

Key Responsibilities

• Drive the implementation of the 4 OMS principles and 12 OMS elements and maintain the OMS.
• Engage site leaders in OMS by training them on OMS Foundation with OMS Advisor.
• Focal point of OMS Advisor at site for coaching site team and addressing the implementation.
• Regular reviews OMS implementation with OMS Advisor and site manager, escalating any issues or challenges.
• Ensure alignment of site leadership team and clear understanding of OMS as operating system.
• Drive OMS standardization at the site and contribute with new ideas / opportunities for OMS Advisor.
• Support the Site Management Team to establish and maintain an organization that Delivers.
• Maintain the identified KPI tree - ensure changes are resulting in an updated KPI tree.
• Support the development and maintenance of the Management Review Process and ensure the reporting input for the MRP.
• Ensure targets are properly set for Objectives & KPIs - support the maintenance.
• Ensure the R&R are aligned and approved by the Site Manager - support the maintenance.
• Build up the TDM with site leaders and support the maintenance.
• Coach the leaders to follow the TDM and confirm routines and responsibilities are carried out in practice.
• Review span of control analysis with site manager and set up a plan for adjustment.
• Support the implementation and maintenance of Performance Management.
• Work together with the OMS Engineers during data system implementation for defining the site-specific OMS Data System Concept and setting up accordingly the use and routines for site leaders (connecting OMS principles).
• Ensure leadership team is properly trained on Performance Management tools and methodologies and that these trainings (users, maintenance, updates) are included and maintained in the Excellence School program.
• Ensure first level support on site according to regional OMS Data System support model; staying connected to country / cluster OMS Engineers to ensure in time adjustments of OMS Data System set up for the site in case of any relevant operational changes.
• Support the implementation and maintenance of the Job Standardization.
• Support the development and maintenance of Work Instructions & ensure a good alignment with SHEQ.
• Develop the Excellence School in all 4 dimensions following defined standards and defined training - infrastructure / trainer team/training content/training program.
• Train (and retrain) the site leaders and multipliers in their role in the Excellence School and "how to instruct".
• Train, coach and follow up the site leaders in the applicable format for performance reviews for teams and individuals.
• Train and coach site leaders for conducting Gemba: Standards Confirmation for both Process Confirmation and OMS Confirmation.
• Ensure Job Standardization routines are in place and understand deviations.
• Support Continuous Improvement.
• Manage continuous improvement opportunities.
• Train all site leaders on problem solving in the Excellence School training program, maintain the knowledge.
• Encourage and coach the site leaders to continuously improve their processes.
• Support the development of a Recognition Program and maintain the program (including extensive communication), engaging the different stakeholders (including operations, HR).

Qualifications/ Skills/Competencies/Experiences

• Matric
• Tertiary qualification (Logistics / business)-desirable.
• +/- 2years Logistics / Warehousing experience.
• Experience in Performance Management, productivity and continuous improvement methodologies highly desirable.
• Experience is needed to collaborate with ops managers across all levels within a country
• Post Graduate in Supply Chain/Industrial Engineering.
• Experience working within supply chain operations is essential for this role .
• Experience in a manufacturing/operational environment is needed
• Computer Literacy.
• Communication Skills.
• Ability to work within rapidly changing environment.
• Deadline driven.

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Role Outline

• Co-ordinating the HR needs of an organisation, including the designation of work, employee selection, training and development, rewards, performance assessment and union management relations.  Provide specialised services to staff members, and line managers by supporting the processes and systems related to HR management and practices in the following clusters; Recruitment, Industrial Relations, HR Systems, Policies and Procedures, Learning and Development.

Key Tasks

• Perform HR and training related administrative functions.
• Ensure all relevant documentation are received by your Superior timeously and accurately (i.e. leave overtime etc.)
• Ensure HR documentation is provided timeously to maintain records accurately (i.e. Payroll, terminations, recruitment, performance management, AWOL, IOD.)
• Obtain necessary signatures for all documentation.
• Update and maintain weekly and monthly KPI's.      
• Maintain proper filing system.
• Assist with absenteeism management.
• Liaise with training in assisting with any training needs (i.e. KPI' s record keeping, monitoring etc)
• Responsible for ensuring accurate HR KPI control.
• Maintain internal records and statistics relating to the area of your field.
• Understanding of Road Freight Bargaining Council.
• Ensure all your work is always done according to relevant procedures.
• Elevate problems or queries to your line for resolution.
• Any other reasonable and executable tasks within your vocational ability, assigned by the supervisor.
• Planning and organising for work, people and HR Management.
• People acquisition and development utilisation.  Recruitment and selection, orientation, job analysis, training and development.
• Administration and co-ordination of performance management.
• Contribute to the establishment and improvement of labour and employee relations, Union negotiations, disciplinary and grievance procedure.
• Administration of policies and procedures.
• Maintain and handle administration related to people processes, HR information systems, compensation.
• Participate in the implementation and utilisation of equity related processes.
• Manage and administrate the conditions of employment, Absenteeism, Leave, Educational assistance, etc.
• Assist in the management and control of the Labour Broker staff.
• Assist in the management and control of Overtime.

Qualifications & Experience

• Professional HR Qualification.
• 5 years in HR Generalist Role.
• Experience in a Warehousing / Logistics environment.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develop strategies / plans aligned to broader organizational strategy.
• Communication strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develop new skills and modify behaviors based on feedback.
• Takes personal responsibility for career and development.

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Role Outline

• To maintain stock levels of the pick, intermediate a frame and bulk locations areas by picking and replenishing in accordance with the system generated document/scanner as per SOP. Ensure scanning is done in sequence and maintain targets within each cycle.

Key Accountabilities

• Ensure that you and your sub ordinates adherence to the company’s rules and regulations as documented in the company’s disciplinary policy
• Ensure that housekeeping is maintained in your work area
• Ensure safe work practice as defined during Induction and other health and safety related training and awareness campaigns
• Perform forklift inspection on your forklift at the start of shift
• Complete mortised equipment checklist and damage control form
• Ensure adherence to standard operation sheet and or/procedure requirements
• Operate required scanners.
• Any other reasonable and executable tasks within your vocational ability assigned by the superior

Qualifications & Experience

• Grade 12
• Two years previous working experience. license.

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Role Outline

• To maintain stock levels of the pick, intermediate a frame and bulk locations areas by picking and replenishing in accordance with the system generated document/scanner as per SOP. Ensure scanning is done in sequence and maintain targets within each cycle.

Key Accountabilities

• Ensure that you adhere to the company’s rules and regulations as documented in the Code of Conduct.
• Ensure that housekeeping is maintained in your work area.
• Ensure safe work practice as define during Induction and other related Health & Safety Training.
• Perform Reach Truck inspection on your Reach Truck at the start and end of each shift.
• Complete Motorized Equipment Checklist and Damage Control Form.
• Ensure adherence to Standard Operating sheet and / or Procedure requirements.
• Operate required scanners.
• Any other reasonable and executable tasks within your vocational ability, assigned by the Superior

Qualifications & Experience

• Matric with (English and Math’s)
• Two years previous work experience
• Accredited Reach Truck driver’s license

DPDHL Core Competencies & Skills

• Ability to work with people
• Ability to deliver results and meet customer expectations
• Ability to follow instruction and procedures
• Ability to cope with pressure and setbacks
• Ability to adapt and respond to change