OMS Champion (SGX) at DHL

Role Outline

• To support the implementation of the Operations Management System on site and ensure sustainability. This includes the development and coaching of the site leadership team (supervisors and coordinators) and the tracking of the OMS achievements and "making DHL a great place to work".        

Key Responsibilities

• Drive the implementation of the 4 OMS principles and 12 OMS elements and maintain the OMS.
• Engage site leaders in OMS by training them on OMS Foundation with OMS Advisor.
• Focal point of OMS Advisor at site for coaching site team and addressing the implementation.
• Regular reviews OMS implementation with OMS Advisor and site manager, escalating any issues or challenges.
• Ensure alignment of site leadership team and clear understanding of OMS as operating system.
• Drive OMS standardization at the site and contribute with new ideas / opportunities for OMS Advisor.
• Support the Site Management Team to establish and maintain an organization that Delivers.
• Maintain the identified KPI tree - ensure changes are resulting in an updated KPI tree.
• Support the development and maintenance of the Management Review Process and ensure the reporting input for the MRP.
• Ensure targets are properly set for Objectives & KPIs - support the maintenance.
• Ensure the R&R are aligned and approved by the Site Manager - support the maintenance.
• Build up the TDM with site leaders and support the maintenance.
• Coach the leaders to follow the TDM and confirm routines and responsibilities are carried out in practice.
• Review span of control analysis with site manager and set up a plan for adjustment.
• Support the implementation and maintenance of Performance Management.
• Work together with the OMS Engineers during data system implementation for defining the site-specific OMS Data System Concept and setting up accordingly the use and routines for site leaders (connecting OMS principles).
• Ensure leadership team is properly trained on Performance Management tools and methodologies and that these trainings (users, maintenance, updates) are included and maintained in the Excellence School program.
• Ensure first level support on site according to regional OMS Data System support model; staying connected to country / cluster OMS Engineers to ensure in time adjustments of OMS Data System set up for the site in case of any relevant operational changes.
• Support the implementation and maintenance of the Job Standardization.
• Support the development and maintenance of Work Instructions & ensure a good alignment with SHEQ.
• Develop the Excellence School in all 4 dimensions following defined standards and defined training - infrastructure / trainer team/training content/training program.
• Train (and retrain) the site leaders and multipliers in their role in the Excellence School and "how to instruct".
• Train, coach and follow up the site leaders in the applicable format for performance reviews for teams and individuals.
• Train and coach site leaders for conducting Gemba: Standards Confirmation for both Process Confirmation and OMS Confirmation.
• Ensure Job Standardization routines are in place and understand deviations.
• Support Continuous Improvement.
• Manage continuous improvement opportunities.
• Train all site leaders on problem solving in the Excellence School training program, maintain the knowledge.
• Encourage and coach the site leaders to continuously improve their processes.
• Support the development of a Recognition Program and maintain the program (including extensive communication), engaging the different stakeholders (including operations, HR).

Qualifications/ Skills/Competencies/Experiences

• Matric
• Tertiary qualification (Logistics / business)-desirable.
• +/- 2years Logistics / Warehousing experience.
• Experience in Performance Management, productivity and continuous improvement methodologies highly desirable.
• Experience is needed to collaborate with ops managers across all levels within a country
• Post Graduate in Supply Chain/Industrial Engineering.
• Experience working within supply chain operations is essential for this role .
• Experience in a manufacturing/operational environment is needed
• Computer Literacy.
• Communication Skills.
• Ability to work within rapidly changing environment.
• Deadline driven.